Customer Relations Officer - Complaints

Barclays; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Barclays is seeking a Customer Relations Officer - Complaints in Northampton. This role is crucial for ensuring customer satisfaction by effectively managing and resolving complaints. Responsibilities include communicating with customers, collaborating with internal teams, and providing exceptional support through various channels. Experience in the financial services sector is preferred.

Qualifications

• Experience in the financial services sector is highly valued.

Responsibilities

• Handle customer complaints professionally and empathetically.
• Collaborate with stakeholders to resolve issues.
• Maintain accurate customer records.

Skills

Empathy

Effective Communication

Problem Solving

Attention to Detail

Job description

Join us as a Customer Relations Officer - Complaints at Barclays in Northampton, where you'll play a crucial role in ensuring customer satisfaction by effectively managing and resolving complaints.

Your responsibilities will include engaging with customers to understand their concerns, providing clear communication, and ensuring timely resolutions. You will collaborate with internal teams to enhance service delivery and maintain positive customer relationships.

Key Responsibilities:

• Handle customer complaints professionally and empathetically.
• Communicate effectively both verbally and in writing.
• Work under pressure to meet deadlines while maintaining high service standards.
• Collaborate with stakeholders to resolve issues.
• Maintain accurate customer records.
• Participate in training to improve customer service skills.
• Identify industry trends to improve customer care.
• Escalate issues to relevant teams or management promptly.
• Provide customer support via chat, email, and phone channels.

Preferred Skills and Experience:

• Experience in the financial services sector is highly valued.

All colleagues are expected to embody Barclays' values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.

Role Details:

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: Other
• Industry: Banking and Financial Services

This role is based in Northampton. Apply now to join our team and contribute to delivering excellent customer service.