Customer Relations Officer

SUEZ; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Relations Officer, where your role will be pivotal in enhancing customer experiences. You'll support the Regional Customer Hub, onboarding new clients and serving as the first point of contact for inquiries. Your strong communication skills and problem-solving abilities will help resolve customer issues while promoting loyalty through proactive account management. With a commitment to sustainability and continuous personal development, this innovative firm offers a supportive environment where your contributions matter. If you're passionate about customer service and making a positive impact, this is the opportunity for you.

Benefits

Flexible working arrangements

Health and wellness programs

Career advancement opportunities

Continuous learning and development

Qualifications

• Previous experience in administration and customer service roles.
• Ability to manage customer expectations and resolve issues efficiently.

Responsibilities

• Support the Regional Customer Hub to deliver excellent customer service.
• Onboard new customers and handle general requests via phone and email.

Skills

Customer Service

Communication Skills

Problem Solving

Team Collaboration

Administration

Job description

What will I be doing?

• As a Customer Relations Officer, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base.
• This will involve onboarding new customers as well as being the first point of contact on the phone and via email, handling general requests, resolving queries and when required carrying out account reviews.
• Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged and maintaining proactive relationships.

What are the requirements?

• Previous administration experience, with the ability to create and maintain positive customer levels whilst managing expectations.
• Professional, confident and efficient, with excellent communication skills and a passion for putting our customers first.
• Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts.
• A true team player, with the ability to be flexible, support and collaborate with the team where necessary.

Who we are

Join us and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.