Customer Relations Manager – Healthcare

Cpl; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Oxfordshire is seeking a Customer Relations Manager to enhance resident relations and sales performance. You will build strong connections with referral sources, manage sales enquiries, and support marketing initiatives. Ideal candidates will have experience in sales within the healthcare sector, excellent customer service skills, and the ability to engage with diverse stakeholders.

Benefits

Competitive salary and benefits

Professional development opportunities

Access to discounts

Free onsite parking

Employee Assistance Programme

Qualifications

• Demonstrable experience in a similar sales role, ideally in the healthcare sector.
• Strong background in sales and customer service.
• Excellent stakeholder relationship skills.

Responsibilities

• Manage sales enquiries to maximise occupancy.
• Host prospective customer visits and follow up effectively.
• Support development of the marketing strategy.

Skills

Sales experience

Customer service skills

Stakeholder relationship management

Team collaboration

Job description

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Customer Relations Manager – Healthcare, Oxfordshire

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Client:

Cpl

Location:

Oxfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0c3908f7089c

Job Views:

3

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Cpl is representing a client in the healthcare sector who strives to offer exceptional care and ensure residents experience something extra special, every day. We are seeking a Customer Relations Manager to support this vision within a luxury care home setting.

As Customer Relations Manager, you will lead local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure that occupancy and average weekly fee rates are achieved in line with budget expectations.

You’ll be part of a team that is genuinely passionate about the health and well-being of residents, providing residential, nursing, and dementia care for older people.

We’re looking for someone who can build strong connections, liaise with internal and external stakeholders at all levels, and leave a positive and professional impression on prospective residents and their families.

Key Responsibilities

• Manage sales enquiries to maximise occupancy.
• Host prospective customer visits, follow up effectively, and identify key referral groups.
• Support the development of the marketing strategy in collaboration with the wider Sales Team.
• Develop and maintain a strong profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Handle administrative responsibilities, including budgetary controls and preparation of sales management reports.
• Act as a brand ambassador, always showing courtesy and respect to residents and relatives.

About You

• Demonstrable experience in a similar sales role, ideally within the healthcare or care-home sector.
• Strong background in sales and customer service in a face-to-face or business-to-customer setting.
• Excellent stakeholder relationship and engagement skills.
• Experience working with multidisciplinary teams to support project delivery.
• Decisive, self-motivated, proactive, flexible, and adaptable.

What We Offer

• Competitive salary and benefits package, including bonus/commission.
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via a mobile-friendly benefits platform.
• Free onsite parking.
• Unlimited Refer a Friend Bonus (up to £ per referral, T&Cs apply).
• Employee Assistance Programme, occupational health support, and wellbeing services.