Customer Relations Manager - 12 month Fixed Term Contract

Hamberley Care Homes; Brampton; On-site; GBP 74,000; Full time

Job summary

A luxury care provider in Brampton is seeking a Customer Relations Manager for a 12-month fixed term contract. The role involves managing sales inquiries, developing local networking, and ensuring high occupancy rates. The ideal candidate will have strong sales and customer service experience, preferably in healthcare. The position offers a competitive salary of £73,500 OTE and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Unlimited Refer a Friend Bonus

Employee Assistance Programme

Qualifications

• Experience in a similar sales role, preferably in private healthcare.
• Sales and customer service experience, face-to-face or B2C.
• Stakeholder relationship skills.

Responsibilities

• Organise people, liaise with stakeholders at all levels.
• Manage sales enquiries to maximise sales and occupancy.
• Develop a high profile within the local community.

Skills

Sales and customer service experience

Stakeholder relationship skills

Experience in a similar sales role

Job description

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Customer Relations Manager - 12 month Fixed Term Contract, Brampton

Client:

Hamberley Care Homes

Location:

Brampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

125f760a1b71

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Customer Relations Manager (12 month, maternity cover) to help us achieve our goals.

At Montague House, the Customer Relations Manager will lead on local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.

Montague House is a luxury care home providing residential, dementia, and nursing care for older people. You'll be part of a team passionate about the health and well-being of our residents.

We offer our colleagues:

• Competitive salary and benefits package including bonus / commission. This role pays £73,500 OTE.
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile-friendly HapiApp benefits platform.
• Free onsite parking.
• Unlimited Refer a Friend Bonus - up to £750 per referral (T&Cs apply).
• Employee Assistance Programme, occupational health support, and wellbeing services.

What you'll be doing:

Organise people, liaise with stakeholders at all levels, and leave a positive impression on future residents and their families.

• Manage sales enquiries to maximise sales and occupancy.
• Host prospective customer visits, follow up, and identify referral sources.
• Support the development of marketing strategies.
• Develop a high profile within the local community.
• Maximise profit performance to meet or exceed targets.
• Handle admin tasks like budget controls and sales reports.
• Be an ambassador of our brand, showing courtesy and respect.

Could you be part of our team?

The successful applicant will have:

• Experience in a similar sales role, preferably in private healthcare.
• Sales and customer service experience, face-to-face or B2C.
• Stakeholder relationship skills.
• Experience working with multidisciplinary teams.
• Decisive, self-motivated, proactive, flexible, and adaptable.

Join us at Huntingdon's most stunning care home

Montague House is a luxurious care home in Brampton, part of Hamberley Care Homes, offering luxury care in beautiful locations across the UK. Residents enjoy spacious ensuite rooms, shared spaces, landscaped gardens, a deluxe cinema, and on-site spa services. We respect and value our residents and staff, fostering growth and development. Be part of it!