Customer Relations Coordinator-Immediate Start!

Signet Resources; Bracknell; On-site; GBP 32,000; Full time

Job summary

A growing global business in Bracknell is seeking a Customer Relations Coordinator. In this role, you will ensure that customers receive exceptional support, managing inquiries and resolving concerns effectively. Candidates should have an understanding of FCA regulations and strong communication skills. The position offers a 35-hour work week with flexible working options, including 2 days working from home.

Qualifications

• Experience in managing customer inquiries and resolving issues.
• Ability to provide product information effectively.
• Strong communication skills to maintain customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Effectively address customer concerns and complaints.
• Maintain accurate and up-to-date customer records.

Skills

Understanding of FCA regulations

Customer service skills

Complaint resolution

Tools

CRM system

Job description

Are you passionate about delivering exceptional customer experiences?

Do you thrive in a fast-paced, global environment?

Join a dynamic team as a Customer Relations Coordinator at ever growing global business and become an integral part of the team!

As a Customer Relations Coordinator, you will play a pivotal role in ensuring that our customers receive outstanding support and assistance. You will serve as the point of contact for our customers, managing their inquiries, resolving concerns, and exceeding their expectations.

Candidate requirements:
- Understanding of FCA regulations, and experienced in escalating complaints, investigations and written responses

Responsibilities:

• Respond promptly and professionally to customer inquiries.
• Effectively address customer concerns and complaints, striving for first-call resolution and customer satisfaction.
• Provide product information, guidance, and assistance to customers, ensuring they understand the value and benefits of our offerings.
• Maintain accurate and up-to-date customer records, ensuring the CRM system is utilized effectively.

You will gain valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement as well as being part of a global business with a strong reputation and a customer-focused culture.

Based in Bracknell, 3 days in the office- 2 days WFH
35 hour week & 1pm finish on Fridays!
The role is inside IR35 - the hourly rate is £17.12ph which is equivalent to annual salary of £31,158.