Customer Relations Consultant

Churchill Living Ltd; New Forest; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join Churchill Living Ltd as a Customer Relations Consultant in Ringwood, Hampshire, where you will play a pivotal role in managing customer inquiries related to retirement apartments. This position requires excellent communication skills and a customer-focused attitude, alongside the opportunity to work within a supportive and dedicated team in a thriving company.

Benefits

Competitive salary

Bonus scheme

Free parking

24 days annual holiday plus Bank Holidays

Day off on your birthday

Unlimited tea & coffee

Modern offices and workspace

Group Personal Pension Plan

Life Assurance

Health screening

Training courses and professional development

Qualifications

• Background in customer service, sales, or retail preferred.
• Self-motivated and enjoys talking to people.
• Professional demeanor is essential.

Responsibilities

• Maintain relationships with customers during the purchasing phase.
• Regular contact and coordination for visits and events.
• Accurately record customer information in database.

Skills

Customer-centric approach

Excellent telephone skills

Attention to detail

Proactive

Data entry skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Job Title:

Customer Relations Consultant

Location: Ringwood, Hampshire, BH24 3SG

Fantastic opportunity to join our expanding customer relations team, who manage all enquiries from our customers looking to purchase their retirement apartment. Based in our stunning head office, you will be joining a wonderful close-knit team, who work in support of one another.

Churchill Retirement Living was recognised by The Sunday Times as the 3rd Best Company to Work in 2020!

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector, and we’re looking for people like you.

We’re a family-run, privately-owned business with ambitious plans for the future, employing over 700 people.

We pride ourselves on building beautiful, quality, and purpose-built one and two bedroom apartments in desirable locations across the UK, designed to provide security, peace of mind, and independence for older adults.

Our achievements include being named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards and maintaining a 5* HBF Customer Satisfaction Rating for many years.

About the role

We’re seeking a personable and proactive Customer Relations Consultant to join our growing team.

Your responsibilities will include maintaining strong relationships with customers who have enquired about purchasing a retirement apartment during the development phase, keeping them engaged until they can visit and meet the Sales Executive.

This involves regular contact, arranging visits, sending out our Lifestyle Living Magazine, and inviting customers to events. You will spend quality time understanding their needs and personal situations, ensuring all information is accurately recorded in our Sales & Marketing database.

This role offers the chance to connect with wonderful people and play a key part in their journey to a new chapter in life.

Working hours

Monday to Thursday: 9.00am to 5.30pm, and Friday: 9.00am to 5.00pm, with one hour for lunch.

About you

You should be customer-centric, self-motivated, proactive, and enjoy talking to people. A professional demeanor, excellent telephone skills, and attentive listening are essential.

Ideal candidates will have a background in customer service, sales, retail, or similar, proficiency in Microsoft Office, and good data entry skills. You should thrive in a busy team environment, balancing customer service passion with accuracy and attention to detail.

Rewards

• Competitive salary
• Bonus scheme
• Free parking
• 24 days annual holiday plus Bank Holidays
• Day off on your birthday
• Unlimited tea & coffee
• Modern offices and workspace
• Group Personal Pension Plan
• Life Assurance
• John Lewis vouchers for expectant parents
• Health screening
• Eye Care Scheme
• Training courses and professional development

If you want to be part of our success story, please apply today!

Our Company Values: TORCH - Trust, Openness, Respect, Communication, Honesty

We are committed to protecting your personal data. For more information, please read our Privacy Policy.