Customer Relations Co-ordinator (Maternity Cover)

Forest Camping Limited; Tetford; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension plan

Defined Benefit Pension

25 days annual leave

Discounts via STaRis scheme

Free parking

Arboretum entry

Career development support

Job summary

Forestry England is hiring a Customer Relations Co-ordinator to join its national Customer Relations Team. The role involves coordinating activities across membership, events, admissions sales, fundraising and CRM, within a fixed-term maternity cover for 12 months at 37 hours per week.

The position is based at Thetford with flexible blended working options and requires regular weekend, public and privilege holiday work as part of a 7-day roster.

Qualifications

• Co-ordinate activities within Forestry England's national Customer Relations Team.
• Involves membership, event ticketing, advance admission sales, fundraising and CRM.
• Fixed term appointment for 12 months (maternity cover), 37 hours per week.
• Regular weekend, public and privilege holiday and evening working required.
• Rostered 7-day contract issued as standard.

Responsibilities

• Coordinate activities within Forestry England's national Customer Relations Team.
• Support membership, event ticketing, advance admissions sales, fundraising and CRM processes.
• Operate on a 37-hour week across 5 days, with weekend and holiday work as rota'd.

Job description

We are Forestry England.We live and breathe forests.

Job title –Customer Relations Co-ordinatorSalary –£30,105 per annumContract type – Fixed Term Appointment (12 Month Maternity Cover)Hours – 37 hours per weekVacancy closes - Monday 19th October 23:58Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What you’ll do…

The Customer Relations Co-ordinator will play an active role, co-ordinating activities within Forestry England's national Customer Relations Team. As Forestry England moves to increase its business efficiency and grow profit margins, putting customers at the heart of what we do is crucial to the success of the future organisation. Work areas include membership, event ticketing, advance admission sales, fundraising and Customer Relationship Management (CRM).This is a fixed term appointment for 12 months (maternity cover), full-time role for 37 hours per week, worked across 5 days from Monday to Sunday. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7-day contract will be issued as standard. Please see the job description below for more information and details about what we need from you.

Where you’ll work…

The location of this post is within the Customer Relations Team based in Thetford Business Centre, Thetford, Norfolk, with flexibility for some optional blended working. Please be aware that this role can only be worked in the UK and not overseas. The post responsibilities cover the whole of England and it is expected that the post holder will need to travel occasionally.

Benefits…

• Alongside your salary, Forestry England contributes an average of 28.97% towards your pension.
• You will become a member of the Civil Service Defined Benefit Pension Scheme.
• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

Nationality requirements…

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for VeteransandPrisonLeaver Recruitment initiative. Within Part7 of the Immigration Act2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail]. We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager. Further information will be available for candidates invited to interview.