Customer Relations Assistant

IKEA; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global retail leader in the UK is seeking a Customer Relations Assistant to enhance customer experiences at key touchpoints. You will handle inquiries, resolve complaints, and ensure customer satisfaction in a dynamic environment. Ideal candidates have strong problem-solving skills, customer service orientation, and the ability to work independently. This part-time role offers competitive pay and a range of employee benefits.

Benefits

15% IKEA discount

Life assurance

Free Employee Assistance Program

Additional paid leave

Qualifications

• Customer-first mindset valuing support and initiative.
• Ability to juggle multiple responsibilities and complete tasks independently.
• Confidence in handling complex complaints patiently.

Responsibilities

• Resolve customer complaints quickly and positively.
• Accurate handling of returned products and escalation of issues.
• Assist customers with product assembly and spare parts orders.
• Complete administrative tasks related to customer queries.

Skills

Customer service orientation

Problem-solving skills

Teamwork

Computer literacy

Job description

IKEA Lakeside are looking to welcome a Customer Relations Assistants

Be the welcoming face that makes every IKEA visit feel smooth and stress‑free. As a Customer Relations Co‑worker, you’ll be at checkouts and other key touchpoints—helping with purchases, returns, and questions to ensure customers leave happy.

WHAT WE OFFER

• The Start Date of employment will be: 15th November 2025
• Competitive hourly rate of £13.25 per hour.
• Part‑time contracts are available, 18–30 hours working 3–5 days per week including every 4th weekend off
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co‑workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high‑street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest‑free loans.
• Free & confidential Employee Assistance Program and Well‑being Portal.
• Given Day – additional days’ paid leave to take at any point during the year, when it’s important for you.

Full Benefit list – https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge, resilience and problem‑solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
• Carry out admin tasks in relation to product and customer queries.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face‑to‑face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter [e-mail] and I will be happy to help!