Customer Relations Assistant

University of the West of England; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Customer Relations Assistant at a forward-thinking university in Bristol. This role is pivotal in delivering exceptional customer service to students, ensuring their needs are met in a dynamic 24/7 environment. You will be part of a dedicated team, providing support on various issues, from emotional well-being to practical advice regarding accommodation. With a focus on continuous improvement, this position offers a chance to make a real impact on the student experience while enjoying a vibrant campus life. Join a diverse community that values individuality and fosters personal development.

Benefits

Generous annual leave

Career development opportunities

Onsite nursery

Retail savings

Progressive pay rates

Qualifications

• Experience in customer service roles with a focus on support.
• Ability to manage administrative tasks effectively.

Responsibilities

• Provide administrative support for residential lettings.
• Assist students with financial and contractual queries.

Skills

Customer Service

Administrative Skills

Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the Customer Relations Assistant role at University of the West of England

Join to apply for the Customer Relations Assistant role at University of the West of England

About us: It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience.

Accommodation Services provide a home to over 5700 students living within our portfolio and in nominated City properties. This role will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with Student Life and connecting students to the services offered by the wider University.

In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

About you: You will be working as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters.

This is a full time role of 37 hours a week. Postholder is required to be available to work of standard office hours with a minimum of one evening during the week until 19:00.

Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days). Prior notice will be given.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community .

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Tracy Talboys on 0117 3286241 or email [e-mail]

Postholder is required to be available to work out of standard office hours working a minimum of one evening during the week until 19:00.

Weekend working will be required in respect of the main departure and arrival times (Welcome Weekend), Summer turn around and various marketing events (Open Days and Applicant days). Prior notice will be given.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

Please note we are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options . Please note that UWE Bristol does not cover any visa or health surcharge costs.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Advice to applicants

We’d love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.

Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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