Customer Relations and Sales Advisor

Defender Bird Spikes; Newton Abbot; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK manufacturing firm in Newton Abbot is seeking a Customer Relations and Sales Advisor. You'll manage customer enquiries, provide quotes, and support the sales team. Ideal candidates are proactive, organised, and strong communicators. This is a full-time position with competitive wages, potential for a permanent role, and 33 days annual holiday.

Benefits

Competitive wages

Paid lunch break

33 days annual holiday

Qualifications

• Proactive and target-driven with a positive mindset.
• Articulate and confident in person, on the phone, and in written correspondence.
• Able to manage multiple projects independently.

Responsibilities

• Handle incoming calls and web enquiries promptly.
• Provide quotes and generate leads.
• Support the sales supervisor with sales projects.

Skills

Sales-focused

Strong communication skills

Highly organised

Good with numbers

Team player

Job description

About Us

Defender Bird Spikes is a family-run business and a proud UK manufacturer of high-quality bird control solutions. With over 20 specialist products, we support pest control professionals and trade customers across the country. Our small, friendly team works in a relaxed but focused environment, where collaboration and initiative are valued. Our products are humane and simply move birds on without hurting them.

The Role

We are looking for a dynamic and motivated Customer Relations and Sales Advisor to join our team. This is an all-round role, ideal for someone who enjoys building strong relationships, chasing new opportunities, and taking ownership of their work. Initially, the role will focus on supporting new product releases. This is initially a 12-month contract, but for the right candidate, there is potential to develop into a permanent, full-time position within the business.

Key Responsibilities

• Handle incoming calls and web enquiries, ensuring prompt and professional responses
• Be confident in providing quotes, including calculations.
• Generate leads and actively reconnect with past clients to encourage repeat business
• Provide personalised and attentive service, ensuring every customer feels valued and understood
• Support the sales supervisor, assisting with sales projects and providing clear reports on outcomes and performance
• Represent the company at trade shows and industry events
• Support the marketing team with logistics and preparation for events
• Collaborate with the wider team to maintain and grow strong customer relationships

About You

• Sales-focused, proactive, and target-driven with a positive mindset
• Good with numbers
• Strong communication skills: articulate and confident in person, on the phone, and in written correspondence
• Highly organised, able to manage multiple projects independently while knowing when to seek support
• Team player who enjoys working in a collaborative, small-business environment

What We Offer

• Competitive wages
• A friendly, close-knit team environment in our Heathfield, Newton Abbot office
• The opportunity to represent a UK manufacturer with a reputation for quality and innovation
• Scope for the role to grow into a long-term position
• £15 per hour
• Paid lunch break
• 33 days annual holiday (inc bank holidays)
• 40 hours - 9am to 5 pm Monday to Friday

Ready to get started?

Submit your CV today and cover letter telling us about yourself and why you would like to work here.