Customer Relations Advisor - Partnerships

Mediaweb Group; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A housing development company is seeking a Customer Relations Advisor to enhance their 5-star customer service. This role involves managing customer complaints, collaborating with various teams, and ensuring exceptional customer communication. The ideal candidate will possess excellent relationship management skills and experience in a customer service environment. Generous benefits include a robust holiday scheme and private medical insurance.

Benefits

Generous holiday entitlement of 26 days per annum + bank holidays

Discretionary Bonus Scheme

Holiday Buy Back Scheme

Company Pension Scheme

Private Medical Insurance Scheme

Healthshield membership

Life Assurance Scheme

Share Purchase Plan

Qualifications

• Experience in a customer service role is essential.
• Strong verbal and written communication skills are necessary.
• Proficiency in Microsoft Office is required.

Responsibilities

• Support the delivery of 5* customer service.
• Manage regional customer complaints effectively.
• Answer inbound customer calls and respond to enquiries.

Skills

Customer relationship management skills

Excellent communication skills

IT literacy (Microsoft packages)

Collaborative teamwork

Understanding of financial implications

Job description

Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience, specifically surrounding the Partnership's area. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action.

You'll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson's high service standards.

As this role covers our regions nationwide, you may be based from any of our 6 regional offices - Sheffield, Nottingham, Hessle, Wynyard, Rochdale or Penrith.

Main Responsibilities

At Gleeson Homes, we're genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully.

As a Customer Relations Advisor, You Will

• Demonstrably support the Gleeson homes continuous drive to deliver 5 * customer service by championing the customer journey
• Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
  
  

On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You'll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints.

Other Duties Required Within The Role Are

• Answering inbound customer calls
• Ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages Efficient management of the Customer Care email In-box.
  
  

The Ideal Candidate

• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferable
  
  

Benefits

• Generous holiday entitlement of 26 days per annum + bank holidays
• Discretionary Bonus Scheme
• Holiday Buy Back Scheme
• Company Pension Scheme
• Private Medical Insurance Scheme
• Healthshield membership
• Life Assurance Scheme
• Share Purchase Plan
  
  

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