Customer Relations Advisor - General

JD GROUP; Bury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fitness company is seeking a Customer Relations Advisor to manage member inquiries and provide technical assistance. The role involves handling calls, responding to queries, and recording member interactions. Successful candidates will have excellent communication skills, be computer literate, and possess the ability to remain calm under pressure. Benefits include a free gym membership and discounts.

Benefits

Free JD gym's membership

Free onsite staff parking

Staff Discount

Qualifications

• Good communication skills essential for member interactions.
• Proficiency with computer systems for administrative tasks.
• Calm demeanor for handling distressed individuals.

Responsibilities

• Handle inbound telephone calls and member queries.
• Provide technical assistance with website/membership issues.
• Record reasons for member contacts accurately.

Skills

Good written and verbal communication

Computer literate

Ability to remain calm when dealing with difficult people

Ability to work on own initiative and as part of a team

Understanding of confidentiality and compliance with legislation

Job description

Overview

Customer Relations Advisor - JD Gyms Leeds Kirkstall Road Contact Centre

Responsibilities

• Handling inbound telephone calls.
• Respond to written member queries & complaints coming via our website.
• Provide technical assistance to our members who may be having difficulties using the website or with their membership account.
• Communicate information about JD Gym’s facilities & services.
• Accurately record reasons for member contacts.
• Deal with written communication and general administrative duties.
• Actively encourage feedback from our members.
• You’ll be expected to own your work and the members assigned to you, taking responsibility to reach a thorough, friendly, and professional outcome for every enquiry you deal with.
• You’ll be using a variety of computer systems to assist with your work, so being able to navigate around the latest technology and learn quickly, is essential.

Skills and Experience

• Good written and verbal communication.
• Computer literate.
• Ability to remain calm when dealing with emotional, difficult or distressed people.
• Ability to work on own initiative and as part of a team.
• Understands the need for confidentiality and compliance with legislation.

Benefits

• Free JD gym's membership.
• Free onsite staff parking.
• Staff Discount.