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A leading online drinks retailer is looking for a Customer Relations Advisor to join their dynamic team in Tonbridge. The role involves advising customers on spirits, supporting order processing, and resolving delivery issues while working in a supportive hybrid environment. Ideal candidates are self-motivated, enjoy teamwork, and possess strong communication skills.
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WANTED - Customer Relations Advisor / Champion of all things Consumer Delight
Want to join a friendly, well supported, fast paced, dynamic and hard working Customer Service team on a permanent basis?
Fancy chatting with customers from all over the world and ensuring that their orders arrive safe and sound and that they have a spirits buying journey full of unexpected and un-paralleled delight?
Thrive on controlled chaos and working within a high functioning team that pulls rabbits out of hats and achieves the impossible on a daily basis?
Why Master of Malt?
We are a multi-award-winning online drinks retailer, with a particular passion for whisky, gin, and other premium spirits. Our true passion lies, however, in creating unexpected and un-rivalled delight for our consumers - and that's where you come in!
Team Service are responsible for a range of crucial functions - we are at the heart of MoM Towers,, 365 days a year! We’re not just here to take calls or process customer orders though - We are focused and driven to deliver an exceptional and outstanding service experience.
If you’re all about hitting targets and KPIs, this role is not for you. Our truly unique and refreshing approach to delivering extraordinary service is what we’re all about and we’re only looking for people who are passionate about this too.
If this has stoked your interest, then read on to find out just what you'll be doing in this role...
Skills, experience and who we're looking for:
We’re all about boundless curiosity, so you’ll discover loads of opportunities to spark your creative flair and work along-side unreal talent who all have the same job description, to ‘Make Atom Successful.’ Trust is at the epicentre of all that we can do, so you’ll work in a transparent and honest environment where we have each other’s backs, and be free of aging corporate policies and rules.
Life here’s about so much more than pay and benefits - you might get a slightly higher salary if you cram onto an expensive, crowded commuter train into the city, but you’ll struggle to find a company with the flex, agility and unique-ness that we have. In short, we’ve got you covered financially but if money is your main driver, we’re not for you.
We hate waste in all of it’s forms and time is no different, so we’re focused on productivity and output rather than when or where you work, or what you wear into the office - you can come in fancy dress for all we care! This means that although we can’t promise anything, flexible working options are built into our DNA.