Customer Relations Advisor

Jobtailor; Tonbridge; On-site; GBP 18,000 - 22,000; Full time

Job summary

Jobtailor in Tonbridge is seeking a dedicated Customer Service Advisor to support our whisky, gin and spirits customers during the peak Christmas season. You will guide product choices, process orders and resolve issues with a friendly, professional approach.

You’ll handle enquiries via email, live chat, social media and telephone, liaising with courier partners and third-party sellers to ensure smooth delivery. Flexible shifts and a teamwork-driven environment are available.

Qualifications

• Previous customer service experience would be great
• Self-motivated, confident and consumer service focused
• Able to build rapport quickly via phone, email, chat and other channels
• Versatility to work in a team and independently
• Amazing written and verbal communication skills
• Team player able to multitask and adapt to a fast-paced, changing environment
• Tech savvy and able to pick up new programmes quickly
• Available for flexible shifts including weekends and Bank Holidays
• Available to work over the Christmas holidays and between Christmas and New Year's Eve
• Able to attend the Tonbridge offices minimum twice weekly after initial training
• Must be within reach of Kent
• No holidays scheduled between joining date and the first week of January

Responsibilities

• Advise customers on products and help them choose
• Process customer orders, including payment processing, fraud assessment, customs declarations and logistics
• Liaise with courier and logistics companies to ensure successful delivery
• Resolve post-dispatch delivery issues
• Manage customer enquiries and complaints via email, live chat, social media and telephone
• Handle customers via third-party sellers including Amazon, eBay and Notonthehighstreet.com
• Make consistent decisions regarding discounts and refunds
• Work closely with other departments
• Deliver exceptional customer service during the peak Christmas season

Skills

Customer Service Experience

Order Processing

Communication Skills

Problem Resolution

Tech Savvy

Tools

Email

Live Chat

Social Media

Third-Party Seller Platforms

Job description

• Advise customers on whisky, gin and other spirits and help them choose products
• Process customer orders, including payment processing, fraud assessment, customs declarations and logistics
• Liaise with courier and logistics companies to ensure successful delivery
• Resolve post-dispatch delivery issues
• Manage customer enquiries and complaints via email, live chat, social media and telephone
• Handle customers via third-party sellers including Amazon, eBay and Notonthehighstreet.com
• Make consistent decisions regarding discounts and refunds
• Work closely with other departments
• Deliver exceptional customer service during the peak Christmas season

Requirements

• Previous customer service experience would be great
• Self-motivated, confident and consumer service focused
• Able to build rapport quickly via phone, email, chat and other channels
• Versatility to work in a team and independently
• Amazing written and verbal communication skills
• Team player able to multitask and adapt to a fast-paced, changing environment
• Tech savvy and able to pick up new programmes quickly
• Available for flexible shifts including weekends and Bank Holidays
• Available to work over the Christmas holidays and between Christmas and New Year's Eve
• Able to attend the Tonbridge offices minimum twice weekly after initial training
• Must be within reach of Kent
• No holidays scheduled between joining date and the first week of January

Core Competencies

Demonstrates exceptional customer service skills with the ability to advise on products, process orders, and resolve issues effectively. Proficient in managing customer interactions across multiple channels while maintaining a focus on teamwork and adaptability in a fast-paced environment.

Highest-signal resume keywords

• Customer Service Experience
• Order Processing
• Communication Skills
• Problem Resolution
• Tech Savvy

Hard Skills

• Order Processing
• Payment Processing
• Fraud Assessment
• Customs Declarations
• Logistics Management

Soft Skills

• Self-Motivated
• Confident
• Team Player
• Multitasking
• Adaptability

Industry Keywords

• Customer Enquiries
• Delivery Issues
• Discounts
• Refunds
• Flexible Shifts

Tools & Technologies

• Email
• Live Chat
• Social Media
• Third-Party Seller Platforms