Customer Relations Advisor

Mytime Active; Bromley; On-site; GBP 10,000 - 16,000; Part time

Job summary

Mytime Active is seeking a customer service representative to work part-time at The Pavilion Leisure Centre. The role involves assisting customers, resolving issues, and achieving targets while providing professional service. Employees enjoy benefits such as free access to leisure facilities, competitive pay, and wellness programs. Join our mission to enhance community wellbeing through accessible leisure services.

Benefits

Free access to Mytime Leisure & Golf

29 days annual leave

25% off food and beverage

Early Pay - withdraw salary in advance

New Employee Referral Bonus

Health and Wellbeing Benefits

Qualifications

• Experience in a customer service or leisure role is preferred.
• Ability to work effectively under pressure, especially during peak times.

Responsibilities

• Provide customer service and resolve product or service problems.
• Achieve individual targets and maintain accurate customer records.
• Convert enquiries into memberships or product sales.

Skills

Operational experience within Leisure or Golf

Professionalism

Multi-tasking

Working under pressure

Microsoft Office

Job description

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Location: The Pavilion Leisure Centre, Kentish Way, Bromley BR1 3EF

Job Type: 16 hours on weekends (Fixed Term 7 months)

Working hours:

MAIN PURPOSE:

To deliver revenue from reactive and proactive call centre activity. Increase customer loyalty by delivering a professional and personal service. Achieve targets and exceed internal and external customer expectations

Key Duties:

• Serving customers by providing product and service information and resolving product and service problems.
• Attracting potential customers by answering product and service questions and suggesting information about other products and services.
• Taking incoming enquiries from new customers and converts them to members or purchasers of our products
• Maintaining customer records by updating profile information.
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Achieving individual financial, conversion and interaction targets set by the Mytime Active.
• Recommending potential products or services to management by collecting customer information and analysing customer needs.
• Contributing to team effort by accomplishing related results as needed.
• Maintaining an excellent attendance record within a 7-day operational shift pattern that may change depending on the needs of the business

Skills and Abilities

• Operational experience within Leisure or Golf
• Working under pressure (peak times)
• Professionalism
• Multi-tasking
• Microsoft Office (Outlook, Word, Excel)

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

* Free access to Mytime Leisure & Golf for you and one other.

* 29 days annual leave (including bank holidays). Additional leave with length of service.

* 25% off food and beverage and free hot drinks.

* Early Pay- withdraw a part of your salary in advance of the pay day.

* New Employee Referral Bonus

* Employee Benefits Platform & salary sacrifice schemes.

* Health and Wellbeing Benefits including Health Assessments and checks.

About us:

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities, and to date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle.

*All offers of employment are conditional upon you signing the contract of employment and:

* Satisfactory health clearance;

* Two satisfactory references;

* Proof of attainment of qualifications;

* Evidence of your right to work in the United Kingdom; and

**Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*