Customer Relations Adviser

Water2business; Nailsea; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Relations Adviser to enhance customer experiences. In this role, you will be the first point of contact for customer inquiries, focusing on billing queries and ensuring a seamless customer journey. Join a dynamic team that values customer engagement and satisfaction, where your contributions will directly impact the overall customer experience. If you are passionate about delivering exceptional service and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• Experience in customer service roles is highly valued.
• Strong communication skills to engage effectively with customers.

Responsibilities

• Engage with customers to address their billing queries.
• Take ownership of the customer journey to ensure satisfaction.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Job Description

We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You will join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer journey.

What you'll do

We are all about customer experience, so you will engage with customers via various channels and ensure their needs are met effectively.