Customer Quotes & Claims Team Leader

Miller’s Recruitment; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a motivated Customer Quotes and Claims Team Leader to oversee a dynamic team. This role is pivotal in ensuring accurate quotes and claims, enhancing customer satisfaction, and optimizing revenue. You will lead a talented group, set performance goals, and foster a collaborative environment. With over 40 years of experience supporting the UK's supermarket chains, this company values its employees and provides a supportive workplace. Join a forward-thinking organization that prioritizes your development and well-being while making a significant impact in the industry.

Benefits

Job-specific uniform

Company-wide fun days

Company pension

32 holidays per year

Regular staff treats

Qualifications

• Proven leadership experience in quotes and claims management.
• Strong communication and analytical skills are essential.

Responsibilities

• Lead and mentor a team of quotes and claims specialists.
• Conduct regular meetings to review performance and address challenges.

Skills

Leadership

Communication Skills

Analytical Skills

Problem-Solving

Interpersonal Skills

Tools

CRM Systems

Invoicing Software

Job description

We are seeking a motivated and detail-oriented Customer Quotes and Claims Team Leader to oversee our quotes and claims. In this role, you will lead a team responsible for generating accurate quotes for our customers. Your leadership will be crucial in maintaining customer satisfaction and optimising our revenue.

Key Responsibilities:

1. Lead, mentor, and manage a team of quotes and claims specialists.
2. Set clear performance goals and provide regular feedback to team members.
3. Conduct regular team meetings to review performance, address challenges, and share best practices.
4. Invoicing on our internal system and approving invoices from external subcontractors for reactive works.
5. Conduct screening calls to confirm the accuracy of customer information and ensure proper use of services.
6. Verify that customers are following proper housekeeping and maintenance protocols to prevent misuse of services or products.
7. Liaising with the technical department to confirm correct parts and labour on quotes.

Our ideal candidate:

1. Proven experience in a leadership role within quotes and claims.
2. Excellent communication and interpersonal skills.
3. Proficiency in CRM and software systems.
4. Strong analytical and problem-solving abilities.
5. Ability to work effectively under pressure and meet deadlines.

Company Information

Who are we?

Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, ensuring that supermarkets keep the Nation fed! We maintain a wide and varied range of assets from food production equipment through to loading bay lifts.

Our services are as follows:

1. Nationwide reactive maintenance
2. Hygienic deep cleaning & planned maintenance services
3. Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard, we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset: YOU…the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments:

1. New (2021) Technical response centre
2. Award-winning research, innovation, and recycling facility
3. Stylish, modern Volkswagen Van

We believe in providing you with the very best environment and tools to do the job.

Why Join Us?

1. Job-specific uniform & tooling for all roles
2. Company-wide fun days and charity events
3. Company pension
4. 32 holidays per year
5. Regular staff ‘treats’ for employees and their families

Monday - Friday – 42.5 hours