Customer Quotes & Claims Administrator

Miller’s Recruitment; Ovingdean; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Ovingdean is seeking a diligent Quotes & Claims Administrator to manage customer quotes and claims. This role requires proven experience in similar positions, strong analytical and problem-solving abilities, and the ability to work under pressure. The ideal candidate will contribute to customer satisfaction and optimize revenue processes in a dynamic environment.

Benefits

Company Pension

Incremental holiday allowance (up to 32 days per year)

Job specific uniform and tooling

Qualifications

• Proven experience in quotes and claims roles.
• Ability to work effectively under pressure.
• Strong attention to detail.

Responsibilities

• Monitor customer accounts and follow up on overdue claims.
• Invoicing on internal systems and approving subcontractor invoices.
• Conduct screening calls for accuracy of customer information.
• Verify customers are following maintenance protocols.
• Liaise with technical department for correct quotes.

Skills

Analytical skills

Problem-solving abilities

Proficiency in software systems

Time management

Job description

Overview

We are looking for a diligent and organised Quotes & Claims Administrator to manage the preparation and submission of customer quotes. This role is crucial in maintaining customer satisfaction and optimising our revenue processes.

Key Responsibilities

• Monitor customer accounts and follow up on overdue claims
• Invoicing on our internal system and approving invoices from external subcontractors for reactive works
• Conduct screening calls to confirm the accuracy of customer information and ensure proper use of services
• Verify that customers are following proper housekeeping and maintenance protocols to prevent misuse of services or products
• Liaising with technical department to confirm correct parts and labour on quote

Our ideal candidate

• Proven experience in a role within quotes, and claims
• Strong analytical and problem-solving abilities
• Ability to work effectively under pressure and meet deadlines
• Proficiency in popular software systems

Company Information

Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments:

• New (2021) Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• Incremental holiday allowance (up to 32 days per year)
• Regular staff ‘treats’ for employees and their families