Customer Quality Specialist

UNAVAILABLE; Cross Hands; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading food processing company in Cross Hands is looking for a Customer Quality Specialist. The role involves ensuring compliance with production standards, focusing on M&S product integrity, and training staff. Successful candidates will demonstrate leadership skills and have a good command of English. Compensation is £15.56 per hour with shift hours from Sunday to Thursday.

Qualifications

• Good level of English required.
• Experience in leadership roles.
• Experience in Fast-Moving Consumer Goods (FMCG) is desirable.

Responsibilities

• Ensure compliance with M&S integrity and traceability standards.
• Provide training on M&S and wider customer standards.
• Assist shift management and support performance in production.

Skills

Good English language

Leadership experience

FMCG experience

Job description

Overview

We are actively seeking applications from individuals keen to take up a career within one of Europe’s leading food processing companies. This is an exciting opportunity to join a well-established team, who have a desire to produce better food naturally.

The Customer Quality Specialist provides specialist knowledge and expertise to the management of the Production areas. Driving the performance of the department through ensuring that the manufacturing processes and practices are strictly adhered to, and the equipment is utilised to maximum effect during processing and packaging.

The role provides leadership and guidance to the team, to manufacture in a way that achieves and maximises quality specifications, cost standards and full delivery of order plan, and in addition to delivering these results, ensures the continuous improvement of processes and oversees compliance with company standards.

Customer Quality Specialist's specialise in being shift experts on M&S Standards and integrity, particular focus and emphasis on traceability throughout the production flow. Customer Quality Specialists are key in training and coaching of staff with customer standard, with primary focus on M&S products. When not producing M&S products and associated works Champions are to support shift management in the training and development of staff outside of M&S production.

Day

Shift A

Sunday

6am-6pm

Monday

6am-6.30pm

Tuesday

3pm-11pm

Wednesday

3pm -11pm

Thursday

3pm -11pm

Friday

Off

Saturday

Off

Rate of pay - £15.56 per hour

Responsibilities

• Production Room Performance in specific areas of M&S Integrity, Machinery, Butchery or Blending.
• Specialist Knowledge and Skill within the Department.
• Production standards, specifically during the production of M&S products in Process & Machinery.
• Checking & confirmation compliance to M&S DNA traceability standards
• Training in M&S Specific and wider Customer standards & requirements
• Root cause any issues arising with M&S, follow up actions to be agreed and actioned.
• Delivering on Company Mission, Vision & Values.
• Supporting the management of the shift.

Qualifications

• A good level of English Language
• Leadership experience
• FMCG Experience (Desireable)