Customer Quality Lead

Haas Group International, LLC; Derby; On-site; GBP 52,000; Full time

Job summary

A leading supply chain solutions provider in the aerospace industry seeks a Customer Quality Lead Engineer to be the primary technical contact for customers. This role involves managing non-conformance issues, resolving problems swiftly, and supporting supplier and quality teams. Ideal candidates will possess skills in problem resolution and have relevant engineering qualifications, with a starting salary up to £52,000.

Benefits

Generous Company pension scheme

Health cash plans

Flexible working and family-friendly policies

Green Travel Allowance

Employee discount portal

Incentive programs

Qualifications

• Experience in aerospace or automotive sectors preferred.
• Capable of managing non-conformance issues effectively.
• Familiar with customer product specifications and requirements.

Responsibilities

• Lead non-conformance management and problem resolution.
• Act as primary technical contact for designated customers.
• Support Supplier Quality team to ensure timely issue resolution.

Skills

Problem resolution

Root cause analysis

Collaboration

Education

HNC or HND in Mechanical or Manufacturing Engineering

Tools

Lean

Sigma

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey!

We are currently seeking an exceptional Quality professional to join us as a Customer Quality Lead in Derby.

As the leading supply chain solutions business in the aerospace industry, our Customers are at the heart of our business.

As aCustomer Quality Lead Engineer,you will be the primary technical point of contact with designated customers, providing an accurate review of performance and a quick response to any customer enquiries.

Additionally, you will seek to improve performance to designated customers through robust containment/problem resolution and by leading customer focused improvement projects. You will manage time sensitive issues using initiative, accuracy and pace.

Other key activities of the role are:

• Non-conformance management including containment activity on site at Incora, and at Customer sites when required.
• Daily input into MRB (Material Review Board), dealing with both supplier and onsite non-conformance issues and their resolution.
• Support the Supplier Quality team by ensuring that issues are raised in a timely manner along with accurate supporting data to allow a swift resolution.
• Interfacing with the Customer Solutions team to understand mission critical issues that need Quality support to resolve.
• Acting as point of technical expertise through knowledge of customer product specifications, requirements and drawing interpretation, supporting the internal Quality operation team to ensure there is focus on resolving issues in a timely manner.

About You

Ideally you will possess either a HNC or HND in Mechanical or Manufacturing Engineering although we welcome applications from time-served Engineers without either qualification. Sigma or Lean accreditation is desirable but not essential.

You will have experience of problem resolution via root cause analysis and have applied this ideally in the aerospace or automotive sectors. Experience in ‘industrial’ rail sectors is also desirable.

You will be accustomed to meeting customer needs, understanding and actioning customer requirements as and when required.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage – Take ownership for issues and problems.
• Collaboration – Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it

In return we will offer the things that matter:

• Starting salary up to £52,000 depending on experience.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover.
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
• We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
• Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you!

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

Incorais a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Innovative solutions
• Trusted supplier relationships
• Business growth and operational efficiency

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.