Customer Quality Engineer – Integrated Circuits (IC)

Pragmatic; North East; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Quality Engineer to ensure customer satisfaction through proactive engagement and quality solutions. This role is vital for driving quality improvements and managing customer projects from pre-launch to high-volume manufacturing. The ideal candidate will have a strong background in semiconductor processing and quality principles, along with excellent communication skills. Join a forward-thinking company committed to equity and inclusion, where your contributions will make a significant impact on customer satisfaction and operational excellence.

Qualifications

• Experience in customer quality roles within semiconductor manufacturing.
• Strong understanding of quality/reliability principles and device physics.

Responsibilities

• Support development and deployment of business processes for customer projects.
• Act as primary interface for quality-related customer concerns.

Skills

Customer Quality Management

Quality Improvement

Semiconductor Processing

Root Cause Analysis (RCA)

Project Management

Microsoft Office

Interpersonal Skills

Education

Lead Auditor Certification

Tools

Product Lifecycle Management (PLM)

FMEA

SPC

MSA

APQP

Job description

Overview

• As Pragmatic continues to expand into high-volume manufacturing to support our global customer base, we are seeking an experienced Customer Quality Engineer with a background in Integrated Circuits (IC).
• This role is pivotal in ensuring customer satisfaction through proactive engagement, complaint resolution, and continuous improvement.
• The successful candidate will work closely with customers and internal teams to implement robust processes and quality solutions that meet or exceed expectations.

Key tasks

• Support the development and deployment of business processes and initiatives for successful customer project delivery, from pre-launch to high-volume manufacturing.
• Act as the primary interface for quality-related customer concerns, ensuring timely and effective communication and resolution.
• Drive customer-focused quality initiatives including product qualifications, failure analysis, metrics tracking, and complaint resolution.
• Provide detailed feedback and insights to internal operations teams to support continuous improvement.
• Coordinate quality investigations and implement immediate containment and corrective actions.
• Monitor the effectiveness of corrective measures and ensure sustainable improvement.
• Ensure accurate documentation and reporting of quality metrics and corrective actions.
• Maintain compliance with internal, customer, and industry standards.

Qualifications and training

Essential:

• Experience in customer quality roles within the semiconductor or similar high-tech manufacturing environment.

• Proven track record of driving quality improvements in a multi-site organisation.

• Strong understanding of semiconductor processing, device physics, and quality/reliability principles.

• High proficiency in Microsoft Office tools.

• Strong interpersonal and communication skills.

Desirable:

• Qualified Lead Auditor certification.

• Experience with electronics industry and customer complaint handling.

• Familiarity with ISO standards and industry-specific customer requirements.

Skills and experience

Essential:

• Demonstrated experience managing technical and commercial aspects of customer projects.
• Strong knowledge of Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes, including:
• Quality Planning (e.g., Process Flow, FMEA, SPC, MSA, APQP)
• Root Cause Analysis (RCA), 8D Problem Solving, and Kaizen methodologies
• Manufacturing process design, development, and production validation
• Excellent organisational and presentation skills.
• Ability to work cross-functionally across departments and geographic locations.
• Strong administrative skills and the ability to meet deadlines consistently.
• Proactive approach, with the ability to represent and uphold Pragmatic’s core values.

Desirable:

• Project management experience.
• Audit skills and experience in formal audit programs.

Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.