Customer Quality Engineer Apprentice

Getting In Limited; Batley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Quality Engineer Apprentice to join their team in Batley. This exciting opportunity involves investigating customer claims related to safety-critical components in the commercial vehicle market. As part of your role, you will develop essential skills in problem-solving and technical reporting while receiving comprehensive training in advanced manufacturing engineering. You'll work closely with various departments and gain practical experience in a dynamic environment. If you're passionate about quality engineering and eager to learn, this apprenticeship could be the perfect start to your career.

Qualifications

• Strong analytical and problem-solving skills are essential for this role.
• Attention to detail is critical when investigating customer claims.

Responsibilities

• Investigate returned parts and provide technical reports on findings.
• Monitor customer claims and track investigations efficiently.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Team working

Education

BTEC Level 2 Diploma in Advanced Manufacturing Engineering

BTEC Level 3 Diploma in Advanced Manufacturing Engineering

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer Quality Engineer Apprentice

Apply From: 11/04/2025

Learning Provider

Delivered by APPRIS CHARITY LIMITED

Employer

ZF CV DISTRIBUTION UK LIMITED

Vacancy Description

The primary function of this role is to investigate returned parts from our customers and provide written technical reports on the findings. The types of products being investigated are primarily coming from the commercial vehicle market and include safety critical components involved in vehicle braking systems, transmission systems and suspension systems.

MAIN RESPONSIBILITIES:

• Monitoring of customer claims portals (UK and Europe)
• Registration and tracking of customer claims
• Investigation of customer field claims (use of technical test equipment and systems)
• Generate 8D reports for customer field claims
• Interface with Claims Investigation Centers and Product lines in Europe on complex investigations
• Discuss technical findings directly with customers (once technical competency reached)

Key Details

Vacancy Title

Customer Quality Engineer Apprentice

Employer Description

ZF in Batley refers to ZF Batley, which is a part of ZF Group, a global technology company that supplies systems for passenger cars, commercial vehicles, and industrial technology. ZF is particularly known for its work in driveline and chassis technology as well as active and passive safety technology. The ZF Batley site is located in West Yorkshire, UK, and it has historically specialised in components related to braking systems, particularly for commercial vehicles (like trucks and buses). The site was previously known as part of Lucas and TRW, which were acquired by ZF as part of its expansion into safety technologies.

Vacancy Location

Unit A1 Grange Valley Road West Yorkshire WF17 6GH

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000314786

Key Dates

Apply From

11/04/2025

Closing Date For Applications

2025-05-31 23:59:59

Interview Begin From

Possible Start Date

2025-08-25 00:00:00

Training

Training to be Provided

Engineering Technician - Technical Support Technician Apprenticeship Standard

Year 1 - 2 Days a week at Appris Training Centre, Bradford: BTEC Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence - Electrical, Electronic and Mechanical Engineering)

Year 2 & 3 - 1 Day a week at Appris Training Centre, Bradford: BTEC Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge - Mechanical Engineering)

Year 2 to Year 4 - Workplace qualification: EAL Level 3 Diploma in Advanced Manufacturing Engineering - Technical Support Technician (Quality).

• Year 1: Product and process training. Learn basic principles of problem solving by investigating claims. Learn how to use different test equipment to measure and analyse both mechanical and electronic components. Interact with customer claims portals.
• Year 2: Increase responsibility in the claims investigation process. Experience of other departments at work. Sales, training, finance.
• Year 3: Begin to take the lead for particular product groups in the claims process. Develop problem-solving and communication skills.
• Year 4: Take responsibility for designated customer groups and the related claims processes.

Learning Provider

APPRIS CHARITY LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.

Apply Now