Customer Quality Engineer

BorgWarner; Bradford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Coordinator to oversee customer quality activities from 'Cradle to Grave' at their Bradford Plant. This role is pivotal in ensuring customer requirements are met and communicated effectively across teams. You will be responsible for maintaining quality objectives through the APQP process, ensuring timely delivery of PPAP samples, and managing corrective actions using the 8D process. The ideal candidate will possess strong experience in quality management, particularly in automotive manufacturing, and will play a crucial role in enhancing product quality and customer satisfaction.

Qualifications

• Erfahrung in der Koordination von Qualitätsaktivitäten im Produktionsumfeld.
• Kenntnisse in APQP und 8D-Prozessen sind unerlässlich.

Responsibilities

• Koordination aller qualitätsbezogenen Aktivitäten von der Entwicklung bis zur Produktion.
• Sicherstellung der termingerechten Lieferung von PPAP-Proben an Kunden.

Skills

Qualitätsmanagement

APQP (NPI) Prozess

8D Prozess

IATF16949

Prozessvalidierung

Education

Bachelor in Ingenieurwissenschaften

Qualifikation im Qualitätsmanagement

Tools

MSA

PFMEA

Prozessflussdiagramm

Job description

Overall Purpose:
Responsible for the successful co-ordination of all customer quality related activities ‘Cradle to Grave’ within the Bradford Plant. Ensuring that Customer Requirements are captured and communicated to all interested parties. Upholding:

Quality objectives for products through the APQP (NPI) process into series manufacture (Achieving the customer APQP deliverables)

On time delivery of customer PPAP samples for new/change products released in the Bradford Plant.

Efficient and effective corrective action closure and reporting via the 8D process.

Timely and effective reporting, decision making and feedback of warranty/PLR issues.

Management and the subsequent approvals of CMS to meet business needs (i.e., Cost reductions).

APQP / NPI

1. Responsible for obtaining and cascading the Customer Specific Requirements for the program and converting these into deliverables for the project team/plant.

2. Working closely with the Internal Quality Engineers to effectively validate the manufacturing lines and reporting the status to the customer, ensuring that the APQP elements are fulfilled, such as PFMEA, Process Flow, R@R, Control Plan, MSA, Process capability Studies/R@R analysis, etc., up to and including the compilation of the PPAP submission (1-5) to customer (18 elements + CAR).

3. Accurately complete Customer APQP Status in a timely manner and where necessary using CSR documentation (i.e., Schedule A).

4. Regularly update the Program Manager, Senior Quality Manager, and/or the customer as to the project status and deliverables, with the following KPI’s: ‘on time delivery of PPAP’ and ‘right first time PPAP approval’.

Series / Warranty

1. Ensure customer requirements are captured, maintained, and known throughout relevant departments.

2. Co-ordinate the process of Customer Perception, Feedback, and data alignment.

3. Carry out process audits to IATF16949 when required/trained.

4. Responsible for ensuring that all actions contribute positively to the Company’s overriding objective of quality by complying at all times with any relevant procedure, which pursues this aim.

5. Co-ordinate the customer complaint handling process from notification to closure and customer approval (i.e., 8D process).

6. Maintain accurate PPAP records (18 elements + CAR) in accordance with CSR’s.

7. Submit regular monthly reports/data as defined by the Quality Manager(s).