Customer Quality Assurance Specialist

Arm Limited; Cambridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Customer Quality Assurance Specialist to enhance product quality and compliance in collaboration with automotive clients. The role demands 5+ years of experience in quality assurance, a degree in engineering, and proficiency in APQP and auditing standards. This position offers a hybrid working model and encourages a collaborative environment where your contributions make a significant impact.

Benefits

Attractive relocation package

Dynamic and open workplace

Flexible hybrid working

Qualifications

• 5+ years in quality assurance, preferably with automotive OEMs.
• Strong knowledge of auditing standards such as IATF 16949.
• Ability to guide internal teams on quality deliverables.

Responsibilities

• Translate customer and regulatory requirements for suppliers.
• Lead internal audits and prepare for customer assessments.
• Investigate non-conformances and drive root cause analysis.
• Track compliance metrics and deliver assurance reports.

Skills

Degree in Engineering

Quality, compliance, or assurance experience

Knowledge of APQP and quality tools

Clear communication skills

Education

Engineering degree or equivalent experience

Tools

APQP

FMEA

ISO 9001

IATF 16949

Job description

Customer Quality Assurance Specialist

Locations: UK, TW, Germany

Overview

This is an exciting opportunity to join the Quality Group’s Supply Chain Quality Assurance team at Arm! In this role, you’ll help shape how world-class practices are embedded into Arm’s products and processes, ensuring we continue to deliver excellence to our customers across the globe.

It’s a role with real visibility: you’ll collaborate with colleagues across Arm, as well as external partners including automotive OEMs and Tier-1 customers. You’ll have the chance to design improvements, deliver training, and influence processes that span cultures and continents. Join us if you thrive in a collaborative environment and want your work to make an impact!

What You’ll Do

• Translate customer and regulatory requirements into actionable expectations for suppliers and internal teams.
• Contribute to internal audits and take a leading role in preparing for and hosting customer quality and compliance assessments.
• Act as a key contact point for Arm customers on compliance matters — including audits, questionnaires, scorecards, and additional customer needs.
• Guide supplier management and other internal teams on APQP/PPAP deliverables to align with automotive OEM requirements.
• Investigate non-conformances, drive root cause analysis, and verify preventive actions.
• Track compliance performance metrics and deliver assurance reports that strengthen leadership decisions and customer confidence.
• Build trusted customer and partner relationships with OEMs and Tier-1s.

What You Bring

• Degree in Engineering or equivalent experience.
• 5+ years in quality, compliance, or assurance — ideally with automotive OEMs or Tier-1 customers.
• Strong knowledge of APQP and other quality core tools (FMEA, MSA, SPC, PPAP).
• Experience in auditing against IATF 16949, ISO 9001, or VDA 6.3.
• Clear, confident communication skills across both technical and executive levels.
• Nice to have (a strong plus): knowledge of the semiconductor product life cycle, familiarity with ISO 14001 (environmental), ISO 27001 (information security), ASPICE (software process), functional safety (ISO 26262), and automotive cybersecurity (ISO/SAE 21434).

In Return

Arm is committed to global talent acquisition, offering an attractive relocation package.

With offices around the world, Arm is a diverse organization of dedicated and creative engineers. Arm encourages a dynamic and open workplace where all our people can grow and succeed.

Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or accommodation to Be Your Brilliant Self during the recruitment process, please email [e-mail]. Note that by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation.

Hybrid Working at Arm

Arm’s hybrid approach to working is centered around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to define their hybrid working pattern, depending on the job and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations. Where this is the case, we will collaborate with you to find the best solution. Please talk to us to learn more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.