Customer Project Specialist

BYD EUROPE; Hounslow; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Pension (Scottish Widow)

25 days holidays + public holidays

On-site parking

Commute allowance

Private healthcare

Car sacrifice scheme

Team building events

Job summary

BYD EUROPE in Hounslow is seeking a Customer Project Specialist - Commercial Vehicle to coordinate customer projects from order placement to delivery. You will work with customers and cross-functional teams to ensure efficient delivery and high service standards.

The role requires 3+ years in project coordination or related fields, strong organisation, stakeholder management and MS Office proficiency. Automotive sector experience is a plus.

Qualifications

• Minimum 3 years' experience in project coordination, project delivery or similar.
• Strong organisational and time-management skills with ability to multitask.
• Excellent communication and stakeholder management abilities.
• Proficient with MS Office applications (Excel, Word, PowerPoint, Teams).
• Detail-oriented with solid administrative and reporting capabilities.
• Automotive or manufacturing sector experience is advantageous.

Responsibilities

• Coordinate customer projects from order placement through delivery.
• Prepare and maintain project documentation and business reports.
• Maintain dashboards, reports, agendas, minutes and follow-ups.
• Monitor progress, milestones, risks and escalate issues as needed.
• Foster relationships with customers and internal stakeholders.
• Collaborate with cross-functional teams to meet timelines and objectives.
• Collect, analyse and report project data and KPIs.
• Keep project information up to date in internal systems.
• Support continuous improvement initiatives for delivery and satisfaction.

Skills

Project coordination

Stakeholder management

MS Office proficiency

Reporting

Clear communication

Tools

Excel

Word

PowerPoint

Teams

Job description

About the role

This Customer Project Specialist - Commercial Vehicle, supports the successful coordination and delivery of customer projects following order placement. Working closely with customers and cross-functional teams, the role ensures projects are delivered efficiently while maintaining a high standard of customer service.

Working location: Fully Office-based, Hounslow, London

Main Tasks and responsibilities

• Coordinate customer projects from order placement through to successful delivery.
• Prepare and maintain project documentation, business reports and records in accordance with company policies and procedures.
• Maintain project dashboards, reports and documentation, including meeting agendas, minutes and follow-up actions.
• Monitor project progress, workstreams and key milestones, identifying risks and escalating issues where appropriate.
• Build and maintain effective working relationships with customers and internal stakeholders throughout the project lifecycle.
• Liaise with cross-functional teams to ensure project activities are completed in line with agreed timelines and business objectives.
• Collect, analyse and report project data, KPIs and milestone updates to support project delivery.
• Maintain accurate project information within internal systems and ensure records are kept up to date.
• Support continuous improvement initiatives to enhance project delivery and customer satisfaction.
• Undertake any other reasonable duties as required by the business.

Ideal candidate profile

• Minimum 3 years' experience in project coordination, project delivery, customer service or a similar role.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint and Teams.
• High attention to detail with strong administrative and reporting skills.
• Ability to analyse information and prepare accurate reports.
• Customer-focused with a proactive and solution-oriented approach.
• Experience within the automotive, commercial vehicle, engineering or manufacturing industry would be advantageous.

Benefits

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Private healthcare;
• Car sacrifice scheme;
• Department & company wide teambuilding events;

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team