Customer Project Manager - 12 month FTC

CityFibre; Irlam; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Project Manager to lead complex, customer-facing telecom projects. This hybrid role requires experience in project delivery and strong stakeholder management skills. You will manage integration activities for major clients and enhance network performance. The position offers a competitive salary and a comprehensive benefits package including annual leave and wellbeing initiatives.

Benefits

25 days annual leave

Car allowance

Private medical insurance

Supportive family-friendly policies

Qualifications

• Experience delivering complex customer-facing projects.
• Strong technical understanding and stakeholder engagement skills.
• Ability to manage risks, issues, and performance across multiple workstreams.

Responsibilities

• Lead the onboarding and integration of residential products for key clients.
• Manage delivery of national-to-local network rollouts.
• Work closely with internal teams and external partners to meet milestones.

Skills

Project delivery experience

Technical understanding

Client engagement skills

Stakeholder management

Agile methodologies

Waterfall methodologies

Risk management

Consultancy mindset

Tools

Prince2

Job description

Company Description

This hybrid role offers a great balance of home and office working. You'll join your colleagues in one of our offices on an adhoc basis.

As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Customer Project Manager

Join CityFibre as a Customer Project Manager and lead the delivery of complex, customer-facing telecoms projects across national and local networks. You'll manage end-to-end onboarding, integration, and migration activities for major clients like Vodafone, ensuring seamless execution and stakeholder alignment. This is a high-impact role requiring strong project delivery experience, technical understanding, and excellent client engagement skills.

You'll receive a competitive salary, a car allowance and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Leading the onboarding and integration of residential products for key clients like Vodafone and Three
• Manage the delivery of national-to-local network rollouts, and manage capacity and resiliency programmes to enhance network performance and reliability
• Managing project plans across IT, network, billing and service design to ensure smooth delivery
• Working closely with internal teams and external partners to meet agreed milestones and outcomes
• Supporting customer migrations and ensuring a positive experience throughout the transition

What you'll bring to the role

This role requires a confident and experienced project manager with strong technical understanding, stakeholder engagement skills, and the ability to deliver complex customer-facing projects.

You'll also have:

• Experience delivering projects using Agile and Waterfall methodologies
• Strong stakeholder and client relationship management
• Ability to manage risks, issues, and performance across multiple workstreams
• Confident in presenting and communicating with internal and external teams
• Consultancy mindset with a practical approach to problem solving
• Prince2 (desirable)

Diversity, Inclusion & Belonging

We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we're a Disability Confident Leader. Working together with our Employee Communities, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Qualifications

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email [e-mail]. We want to help!