Customer Program Specialist

GE Aviation; Gloucester; On-site; GBP 35,000 - 50,000; Full time

Job summary

An aerospace company seeks a Project Management Specialist to oversee customer accounts, ensuring contract compliance and effective performance metrics. This role requires strong communication and problem-solving abilities, alongside proficiency in MS Office. Ideal candidates will have project management experience and a collaborative mindset in working with internal teams.

Benefits

Non-contributory Pension

Life Assurance

Private medical cover

Holiday allowance of 26 days

Qualifications

• Basic experience in Services & Services Project Management.
• Ability to manage budget, timelines, and resources effectively.
• Experience working in cross-functional teams.

Responsibilities

• Co-ordinate and lead Customer Accounts including PMRs and action trackers.
• Manage contract performance and financial metrics.
• Engage in problem-solving activities to improve performance.

Skills

Oral and written communication skills

MS Office (Outlook, PowerPoint, Excel)

Problem-solving capabilities

Leadership skills

Job description

Job Description Summary
Support and manage contract deliverables for key Civil and Military Rest of World (RoW) region Contracted Services customer base.

Job Description

Roles and Responsibilities

• Co-ordinate and lead Customer Accounts by performing PMRs, action trackers, meeting minutes and offering general daily support
• Generate and manage contract performance of each Customer Account
• Maintain responsibility of Dowty S&OP for the customer accounts to ensure forecast accuracy and deliverables are met
• Manage the Financial metrics, supporting QMI process, budgets and subsequent baseline targets to be achieved
• Working closely with a cross-functional team to deliver for our customers and meet business objectives
• Responsible for ensuring the customers meet the contracted terms by managing the account receivable process for the specific customer accounts
• Support MOR objectives and deliverables for the business
• Engage in Problem Solving activities and business Kaizens to improve Dowty performance and processes, through the use of FLIGHTDECK
• Support and in some cases lead sales activities with customers and maintain internal compliance to fulfil sales targets
• Collaborative and proactive approach to internal and external stakeholder queries to provide customer satisfaction and advocate for the customer where required
• Provide administration support on contractual issues
• As part of post contract award for new customers, be a key team member in the contract TG3 process and monitor contract performance

Required Qualifications

• This role requires basic experience in the Services & Services Project Management.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• MS office (Outlook, Powerpoint & Excel)
• Ability to work as part of a cross-functional team and build relationships
• Ability to manage budget, timelines and resource effectively
• Problem solving and decision-making capabilities
• Lean principles.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No