Customer Product Support

Michael Page (UK); Leeds; On-site; GBP 28,000 - 34,000; Full time

Job summary

A reputable organisation in Leeds is looking for a Customer Product Advisor to assist customers with product selection and provide detailed information. The ideal candidate will have experience in a customer product specialist role and strong communication skills. This position offers a competitive salary of £28,000 to £34,000, along with generous holidays and opportunities for growth within the company.

Benefits

Generous holiday allowance

Access to company benefits and discounts

Qualifications

• Previous experience in a customer product specialist or engineering role.
• Ability to learn and retain detailed product information.
• Proficiency in using customer management systems or similar software.

Responsibilities

• Assist customers with product selection and provide detailed information.
• Respond promptly to customer enquiries through various channels.
• Maintain up-to-date knowledge of the company's product range.

Skills

Strong communication skills

Interpersonal skills

Ability to learn product information

Solution-focused approach

Proficiency in customer management systems

Professional and approachable demeanour

Job description

Overview

Fantastic opportunity to be part of a reputable organisation

Fantastic benefits and salary package available.

About Our Client

About Our Client

This company is known for its commitment to providing high-quality products and exceptional service. The company values professionalism and strives to maintain a customer-focused approach in all its operations.

Job Description

• Assist customers with product selection and provide detailed information about available options.
• Respond promptly and effectively to customer enquiries, both in person and through other communication channels.
• Maintain up-to-date knowledge of the company's product range to offer accurate advice.
• Resolve product issues efficiently, ensuring a positive experience.
• Support the team in achieving service targets.
• Keep customer records updated in the system to track interactions and preferences.
• Collaborate with other departments to ensure smooth operations in the Leeds location.
• Adhere to company policies and uphold high standards of customer service at all times.

The Successful Applicant

The Successful Applicant

A successful Customer Product Advisor should have:

• Previous experience in a customer product specialist or engineering role.
• Strong communication and interpersonal skills.
• The ability to learn and retain detailed product information.
• A solution-focused approach to resolving customer issues.
• Proficiency in using customer management systems or similar software.
• A professional and approachable demeanour.

What\'s on Offer

• A competitive salary ranging from £28,000 to £34,000 per annum.
• A permanent role with opportunities for growth within the company.
• Generous holiday allowance and a supportive work environment.
• Access to company benefits and discounts.

If you have a keen interest in mechanics or engineering and like fixing things, then this could be the role for you !