Customer Platform Data & Analytics Lead

Social network you want to login/join with:

Customer Platform Data & Analytics Lead, London

col-narrow-left

Client:

Location:

London, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

a088efc531c3

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

col-wide

Job Description:

We are Vitesse – the treasury and payment partner of choice for insurance.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.

With over 240 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £15bn in processed transactions, we are only just getting started. We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

THE ROLE

As the Lead for Customer Platform Data and Analytics reporting to the Head of Data, you will lead and manage a talented team of engineers responsible for Vitesse SaaS platform embedded data and analytics solutions. You will bring a strong technical background, excellent leadership skills, and a passion for data solutions. In this role you will play a key role in shaping the platforms data architecture and data and analytics engineering development practices within the organization. You will collaborate closely with wider Vitesse platform squad leads to deliver data powered end to end customer experiences and the internally focused Business Data and Analytics Lead to drive data and AI innovation, adoption and maturity across Vitesse.

You will lead a multidisciplinary squad of data and analytic engineers within the organisations wider data team. The role is based remotely with regular contact time in our London based offices.

The ideal match for this role will be a lead data engineer with experience of leading projects including analytical data processing. They will enjoy leading and mentoring as much as getting their hands dirty prototyping, troubleshooting and coding the most complex data engineering tasks.

YOUR RESPONSIBILITIES

• Lead, mentor, and manage a team of 5 data and analytics engineers, fostering a collaborative and high-performing environment.
• Provide guidance, coaching and development opportunities to team members.
• Conduct performance management and provide regular feedback.
• Plan capacity and optimise resource allocation.
• Own squad delivery and team alignment to organisational strategy.
• Technical leadership and PR reviews.
• Design and architect data infrastructure and data/AI solutions for embedded analytics.
• Establish and maintain standards, patterns and best practices.
• Collaborate with data leads to identify and deliver reusable data assets.
• Oversee the design, development and maintenance of data processing pipelines. Prototype, troubleshoot and engineer the most complex data engineering tasks.
• Ensure data quality, integrity, and availability.
• Manage and optimise data infrastructure.
• Stay abreast of industry best practices, innovation and emerging technology for data and analytic engineering.

Analytics:

• Oversee the development and maintenance of analytical processing, headless analytics APIs, and data visualisations.
• Ensure that analytical processing provides meaningful timely insights.
• Work closely with product owners and Vitesse platform technical leads to understand their needs, provide data-driven solutions and communicate data value and opportunity.
• Build strong working relationships with Product Owners, Technical Leads and wider stakeholders.

Requirements

• 5+ years experience in data and/or analytics engineering, with at least 2 years in a leadership role.
• Proven track record in leading and managing technical teams
• Designing and architecting data and analytic solutions
• Developing data processing pipelines in python for Databricks including many of the following technologies: Spark, Delta, Delta Live Tables, PyTest, Great Expectations (or similar).
• Building and orchestrating data and analytical processing for streaming data with technologies such as Kafka, AWS Kinesis or Azure Stream Analytics.
• Building data solutions for embedded analytics and/or SaaS product platforms.
• Knowledge of data governance, privacy regulations (e.g. GDPR), and security best practices.
• Delivering data engineering and designing for cloud native data platforms (AWS/ Azure/ Databricks).
• Building DevOps pipelines for data solutions using Terraform, GitHub, DevOps.
• Leading highly agile multidisciplinary scrum teams in Scrum/Kanban.
• Mentoring data engineers, carrying out PR review.
• Leadership, communication and interpersonal skills
• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on [emailprotected] or in her absence contact our People Team [emailprotected] .