Customer Performance Lead

Waitrose & Partners; Bracknell; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Performance Lead to drive a data-driven culture within their customer department. This pivotal role involves maximizing ROI through effective performance monitoring and collaboration with key stakeholders. You will lead evaluations and support budget management while fostering innovation in marketing strategies. Join a forward-thinking organization committed to diversity and employee well-being, where your contributions will significantly impact brand campaigns and customer engagement.

Qualifications

• Strong analytical skills with experience interpreting data for decision-making.
• Experience influencing senior stakeholders and managing budgets.

Responsibilities

• Lead measurement and evaluation processes for customer activities.
• Collaborate with media mix modelling agency to optimize investment returns.

Skills

Analytical Skills

Data Interpretation

Stakeholder Management

Data Visualization (Tableau)

Budget Management

Process Improvement

Education

GCSE

Tools

Tableau

Job description

Hybrid work in Bracknell RG YA | United Kingdom

Job Views:

5

Job Description:

Customer Performance Lead at Waitrose & Partners. This Customer Performance Lead role is based in Bracknell RG YA, United Kingdom. The position requires candidates with at least a GCSE education. This vacancy is in the Retail sector.

Job Responsibilities:

About the role

As Customer Performance Lead, you will foster a data-driven culture within the Waitrose Customer department to maximize ROI, supporting both long-term and short-term brand campaigns. Your role includes establishing relevant performance targets, monitoring, and reporting on key customer activities, and collaborating with our media mix modelling agency (Transunion) to optimize investment returns (ROAS). You will also assist the Head of Customer Planning and Finance in managing the customer budget and leading agency evaluations.

• Expected salary: £70,900 - £100,000

• Contract type: Permanent

• Working pattern: Hybrid approach, approximately 2 days in the office and the rest remote, with ad-hoc meetings.

• Location: Bracknell Head Office

Key responsibilities:

• Lead measurement and evaluation processes, including stakeholder management and post-campaign analysis.
• Manage the relationship with Transunion for media mix modelling, driving operational efficiencies.
• Support budget management and business planning, including developing business cases for new opportunities.
• Lead agency evaluation processes, coordinating with internal and external stakeholders.

Essential skills/experience:

• Strong analytical skills with experience interpreting data for decision-making.
• Experience influencing senior stakeholders.
• Knowledge of measurement processes, insight, and financial metrics.
• Proficiency with data visualization tools like Tableau.
• Experience in process improvement and planning.
• Understanding of marketing channels and budget management.

Desirable skills/experience:

• Knowledge of marketing attribution and customer segmentation.
• Experience in omnichannel retailing and food retail.
• Capability in implementing change and innovation.
• Professional marketing qualification.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. We are committed to building a happier world through our purpose, embracing diversity, and fostering an environment where everyone can thrive.

Additional notes:

Some roles may require pre-employment vetting, including DBS checks and financial probity assessments. We encourage prompt application as vacancies may close early due to high interest. We support flexible working arrangements and invite you to discuss this during your interview.

Keywords: Bracknell jobs

Closed Date: 2025-06-08