Customer Parts Controller - (FTC)

Rolls-royce; Long Eaton; On-site; GBP 28,000 - 40,000; Full time

Job summary

Rolls-Royce is seeking a Customer Parts Controller to lead delivery for MRO material and critical parts across our customer network. You will be the primary contact for MRO base customers to place, track and expedite orders in a fast-paced, customer-focused team.

Working with SAP-based processes, parts forecasters and logistics teams, you will help remove bottlenecks, resolve shortages and support quality notifications and returns to keep engines moving through the MRO network.

Qualifications

• Direct and indirect customer relationship experience.
• Experience in manufacturing or customer-facing businesses.
• Understanding of Planning & Control ERP processes and systems.
• Ability to manage potentially difficult customer relationships.
• Excellent communications skills.
• Team working and cross-functional stakeholder management.
• A mindset of customer-first innovation and end-to-end ownership.
• Perform vs transform mindset: deliver today, transform for tomorrow.

Responsibilities

• Primary contact for MRO facility customers placing orders.
• Process critical parts lists via SAP with value streams and logistics teams.
• Own the Critical Parts process and support ERP changes.
• Highlight material shortfalls to the supply chain to resolve orders.
• Support customer queries, invoices, data errors, and returns.
• Support quality notifications and returns handling.
• Attend communities of practice to maintain processes.
• Support MRO & Airlines customers to prevent AOG/Build Stops.

Skills

Customer relationships

Manufacturing experience

ERP processes

Difficult customer management

Communication skills

Cross-functional teamwork

Customer-first mindset

Tools

SAP

Job description

There is an exciting opportunity for a Customer Parts Controller to join the team reporting to the Customer Order Fulfilment Manager. What you will be doing The role will lead the delivery for all Maintenance, Repair and Overhaul (MRO) and critical material requirements across our customer network, working in a specialist, fast-paced customer-focused team and will be the primary point of contact for our MRO base customers to place, track and expedite material orders. Working closely with the wider business to ensure that orders flow through smoothly and critical part requirements are documented, managed and satisfied quickly, to support our engines going through our MRO network. Not only that, but this role also encompasses the breadth of supporting our Quality team within the Spares Support Group with quality notifications, parts returns & concerns driving root cause analysis as part of our drive to Zero Defects.,

• Primary point of contact for MRO facility customers placing orders and wishing to request components from the available Rolls-Royce material network.
• Process critical parts lists from the bases through our SAP systems interacting with the Value Streams, parts forecasters and logistic teams
• Ownership of the Critical Parts process and supporting testing for process changes to Enterprise Resource Planning (ERP) and supporting systems
• Highlight any material shortfalls to the supply chain to resolve open customer orders
• Support customer queries, including accounts received, invoices, data errors and resolve where required, arranging material returns where appropriate
• Support customer complaints through the use of company standard systems, processes and reports.
• Attend community of practice workshops to ensure process maintenance
• Support MRO & Airlines customers at pace with quality notifications to prevent AOG/Build Stops whilst supporting the return & root cause analysis as applicable. At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Direct and indirect customer relationship experience. Experience of manufacturing or customer-facing businesses An understanding of Planning & Control ERP process and systems, desired but not essential. An ability to manage potentially difficult customer relationships Excellent communications skills Team working & cross-functional stakeholder management is essential for this role A mindset & culture of customer first innovation, high-quality decision at pace, pushing boundaries through experimentation, progress through learning, agile structures for a changing world, empowered teams, end-to-end ownership which focuses on engineering for the long haul. A perform vs transform focus mindset. We perform to succeed today - we transform to stay relevant tomorrow. Our On-wing Aftermarket Operations Spares Support Group are on a future-first mission to create a resilient, high-performing team that's known for proactive fulfilment, rapid response and trusted to deliver. Together they're driving customer confidence, empowering team ownership and continuously looking to improve their performance., At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
• Direct and indirect customer relationship experience.
• Experience of manufacturing or customer-facing businesses
• An understanding of Planning & Control ERP process and systems, desired but not essential.
• An ability to manage potentially difficult customer relationships
• Excellent communications skills
• Team working & cross-functional stakeholder management is essential for this role
• A mindset & culture of customer first innovation, high-quality decision at pace, pushing boundaries through experimentation, progress through learning, agile structures for a changing world, empowered teams, end-to-end ownership which focuses on engineering for the long haul.
• A perform vs transform focus mindset. We perform to succeed today - we transform to stay relevant tomorrow.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

• Work in a safety-first environment where doing the right thing and keeping it simple are core principles.
• Join a culture that values making a real difference through your work.
• Develop your career as a mid-career professional blending technical expertise with strong personal qualities.
• Thrive in a role that encourages integrity, accountability, resilience, and curiosity.
• Collaborate and build relationships in a team-focused environment while also working independently.
• Take initiative, lead, and make smart decisions with confidence and support.
• Grow through continuous learning, openness to improvement, and exposure to challenging opportunities.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.