Service Operations Officer

Rolls-royce; Long Eaton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous Annual Leave

Retirement savings

Group Life Assurance

Group Income Protection

Employee Shares matched

Digital GP

Job summary

Rolls-Royce is seeking a Service Operations Officer to manage the near-term operational plan for the MRO base, collaborating with the MRO base team and internal Value Streams to ensure engines and modules meet the required streamer and maximise output.

The role emphasizes aftermarket operations planning across parts supply, engineering delivery, repair and spares support, with a focus on supplier-facing collaboration and continuous improvement.

Qualifications

• Experience across planning, control and supplier management.
• Strong communication and influencing skills.
• Understanding of MRO, component repair or supply chain beneficial.
• Cross-functional, supplier-facing experience is advantageous.

Responsibilities

• Set and execute the MRO plan for Large Trent Engines globally.
• Coordinate across planning, control and supplier management.
• Enable and drive operational performance of the MRO network.
• Collaborate with the MRO base and internal value streams for parts planning and release.
• Demonstrate strong collaboration and communication to stakeholders.

Skills

Collaboration

Supplier management

Project management

Communication

MRO knowledge

Job description

We currently have an exciting opportunity for a for a Service Operations Officer. This is a cross-functional supplier facing role, where the individual is responsible for managing & enabling the near-term operational plan for the MRO base they're aligned to. Working with the MRO base team and a number of internal functions across the Value Streams for Parts Supply, Engineering for TV delivery, the Repair team and Spares Support for the transaction of parts planning and parts release - all to ensure engines and modules across the MRO operations portfolio adhere to the required streamer to maximise output volume. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we're putting our customers at the forefront of the aviation industry - you will ensure that we provide the digital systems that help to keep them there.

What you will be doing: In this role you will be responsible for:

• Aftermarket Operations: the Off-Wing team is responsible for setting and executing the Maintenance, Repair & Overhaul plan for Large Trent Engines across our global network.
• Operational role with a breadth across planning, control, and supplier management.
• Critical role that enables, supports, and drives the operational performance of our MRO network.
• A cross-functional, supplier-facing role, where you will manage and enable the near-term operational plan for the MRO base you are aligned to.
• Collaborating with the MRO base and various internal functions across the Value Streams for Parts Supply, Engineering for TV delivery, the Repair team, and Spares Support for the transaction of parts planning and parts release. All efforts are aimed at ensuring engines in the shop adhere to the required streamer to maximise MRO output volume.
• Strong Collaboration Skills
• Ideally business improvement and project management experience
• Understanding of Civil Large Engine architecture and configuration
• Operational, planning & control, or technical understanding would be an advantage
• Supplier facing role, experience in this space welcome.
• Excellent communication and influencing skill.
• Knowledge of MRO, Component Repair and/or Supply Chain activity beneficial - but can be developed on the job.

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Regional Benefits

• Generous Annual Leave
• Retirement Savings through the Rolls-Royce Retirement Savings Trust
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
• Group Income Protection provides an income in the event that you are unable to work due to illness or injury
• Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
• Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.