Customer Partnership Director

DHL Supply Chain; Coleshill CP; On-site; Confidential; Full time

Benefits offered by this job

Company Car/Allowance

Pension scheme 8% employer

24/7 GP consults

Discounts and lifestyle offers

Loans and mortgage advice

Job summary

Tradeteam, DHL Supply Chain's drinks logistics arm, seeks a Customer Partnership Director to own a portfolio of strategic partnerships and shape their future direction. You will influence commercial strategy, connect customer ambition with DHL capabilities and represent Tradeteam in the drinks and hospitality sectors.

You will lead senior governance, drive growth through innovative services, and build a high-performing team to sustain Tradeteam's market leadership.

Qualifications

• Proven ability to develop and manage strategic customer partnerships.
• Strong commercial judgement and decision-making in complex contracts.
• Experience connecting customer ambition with supply chain capability.

Responsibilities

• Lead the strategic direction of several major customer partnerships.
• Engage senior stakeholders to align priorities with DHL capability.
• Coordinate cross-functional teams to deliver a coordinated approach.
• Review revenue, cost and profitability to strengthen account value.
• Identify new services and partnerships for sustainable growth.
• Lead governance discussions using data to drive decisions.
• Represent Tradeteam in industry events and stakeholder forums.
• Develop and nurture a high-performing team to grow Tradeteam's capabilities.

Skills

Strategic thinking

Account management

Stakeholder engagement

Commercial acumen

Team leadership

Supply chain knowledge

Job description

Grade: RCS G
Contract Type: Permanent (Full-Time)
Location: Coleshill - B46 1TT

Tradeteam is DHL Supply Chain's specialist drinks logistics business, supporting some of the UK and Ireland's best-known drinks, brewery and hospitality organisations. Operating in a fast-moving and commercially competitive industry, we bring together logistics expertise, customer insight and operational capability to keep products moving while helping our customers respond to changing markets and unlock future growth.

As Customer Partnership Director, you will take ownership of a portfolio of strategic customer partnerships and shape what comes next. This is much bigger than managing a team or maintaining a successful relationship. You will influence commercial direction, connect customer ambition with DHL capability and represent Tradeteam across the wider industry. From strengthening performance today to identifying tomorrow's opportunities, you will create sustainable value for our customers, Tradeteam and DHL.

A TYPICAL DAY MAY INVOLVE

• Leading the strategic direction of several major customer partnerships, ensuring account plans translate shared ambitions into measurable commercial and operational outcomes.
• Engaging senior customer stakeholders to understand their evolving priorities, challenge established thinking and shape solutions that support their longer-term growth.
• Bringing together operational, commercial, finance and specialist teams to deliver one coordinated approach across complex supply chain environments.
• Reviewing revenue, cost and profitability performance, identifying risks and opportunities, and taking decisive action to strengthen account value.
• Looking beyond current contracts to identify new services, innovation opportunities and strategic partnerships that could unlock sustainable growth.
• Leading senior governance conversations, using insight and performance data to maintain accountability, accelerate decisions and keep future priorities on track.
• Acting as a visible voice for Tradeteam within the UK and Ireland drinks, brewery and hospitality sector through industry events, forums, trade bodies and stakeholder relationships.
• Inspiring and developing a high-performing team while building the wider capability, culture and succession strength needed to support Tradeteam's future ambitions.

THIS ROLE WOULD SUIT PEOPLE WHO

• Think beyond the immediate customer relationship and can turn market insight, customer ambition and DHL capability into a compelling long-term strategy.
• Bring strong commercial judgement, with experience of managing revenue, profitability, contractual frameworks and complex commercial decisions.
• Understand how end-to-end supply chains operate and can connect commercial strategy with operational reality.
• Are credible and influential with senior stakeholders, building trusted partnerships while constructively challenging customers and colleagues to think differently.
• Can lead through a complex matrix, creating alignment across functions, specialist teams and business areas without relying solely on direct authority.
• Are externally focused and comfortable representing a business across the drinks, brewery, hospitality or wider commercial industry.
• Combine ambition with ownership, inspiring people, delivering results and continually looking ahead to the next opportunity for customers, Tradeteam and DHL.

WHY JOIN US?

• Access to the Company Car or Car Allowance Scheme
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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