Customer Oversight Reporting and Insights Manager

Tokio Marine Kiln; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

An international insurance company in London is seeking a Customer Oversight Reporting and Insights Manager to enhance reporting and analytical frameworks. The role involves managing reporting integrity, delivering actionable insights for strategic decisions, and collaborating with various teams. Candidates must possess a proven background in financial services and required skills in PowerBI and SQL. A commitment to inclusivity and development is a core value of the organization.

Benefits

Flexible working arrangements

Opportunities for CSR involvement

Supportive and inclusive work environment

Qualifications

• Proven background in financial services, preferably insurance and the London market.
• Experience in a global environment.
• Strong analytical skills and knowledge of regulatory approaches.

Responsibilities

• Oversee gathering of requirements and identify data gaps.
• Manage the integrity of MI Reporting for Customer Outcomes.
• Deliver actionable insights aiding strategic decision-making.
• Build strong relationships with legal and compliance teams.

Skills

PowerBI

SQL

Python

Automation

Analytics Dashboards

Stakeholder Engagement

Effective Communication

Job description

We have the opportunity for a Customer Oversight Reporting and Insights Manager to join our Customer Oversight department at Tokio Marine Kiln. You will report to the Head of Customer Oversight and will be responsible for improving, controlling, and delivering reporting and analysis for Customer Outcomes. Your goal is to ensure reports are consistent, tailored to audience needs, operationally streamlined, and based on a single source of truth. You will lead the development and implementation of insights into Customer Outcomes reporting, ensuring relevance, advanced generation techniques, and methodologies.

The role includes responsibilities such as:

1. Overseeing the gathering of requirements, identifying data gaps, and supporting the creation of Customer Outcomes report templates and reporting solutions.
2. Managing the integrity of MI Reporting for Customer Outcomes, resolving issues promptly, and implementing controls to prevent recurrence.
3. Delivering actionable insights related to customers, markets, or external factors, aiding strategic decision-making.
4. Developing a comprehensive knowledge library of all data sources related to Customer Outcomes MI to ensure consistency.
5. Defining parameters for a 'self-serve' MI capability for Customer Outcomes.
6. Collaborating with senior managers and departmental leaders to address reporting shortfalls efficiently.
7. Supporting team development through coaching, mentoring, and succession planning.
8. Enhancing review and reporting processes, overseeing existing models, and developing future ones.
9. Building strong relationships with legal, compliance, risk, underwriting, and claims teams to manage conduct risks effectively.
10. Ensuring compliance with relevant regulatory and statutory requirements.

Essential experience includes proven background in financial services, preferably insurance and the London market, with experience in a global environment. Skills in PowerBI, automation, and analytics dashboards are required, along with knowledge of SQL, Python, and regulator approaches to consumer business. Effective communication skills and stakeholder engagement are also essential.

We welcome you into the TMK family to help us advance our purpose of enabling clients to fulfill their ambitions while benefiting society and our people. We are committed to a safe, inclusive, and empowering environment, offering opportunities for involvement in networks, CSR, and charitable activities. TMK is a Disability Confident Employer and supports flexible working arrangements.

With over 140 years of experience, we aim to be a ‘Good Company’—a great and inclusive place for both clients and employees. Our culture is rooted in empowerment, inclusion, excellence, integrity, teamwork, and innovation. We strive to attract diverse talent, offer flexible work setups, and invest in development.

Please inform us if you require reasonable adjustments during the application process. Contact [e-mail] for assistance or specific needs. For application issues, email [e-mail]. To apply or learn more, follow the provided links or share this vacancy via social media.