Customer Outcomes Executive

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A mobility brand is seeking a Credit Control Specialist in Portsmouth to manage credit accounts and ensure timely payments from customers. Responsibilities include collaborating with sales and finance teams, monitoring customer accounts, and resolving billing issues. The ideal candidate is results-driven with strong analytical and communication skills, proficient in credit management software. Attractive benefits include a competitive salary, hybrid working, and a company car scheme after probation.

Benefits

Competitive starting salary

Bonus earning potential

25 days holiday + 8 bank holidays

Pension scheme

Company Car Scheme

Private medical cover

Life assurance

Discounts on retailers

Wellbeing hour each month

Free onsite parking

Qualifications

• Proven record of meeting or exceeding collection targets and improving cash flow.
• Strong ability to interpret financial data.
• Proficiency in credit management software and other financial tools.

Responsibilities

• Collaborate with sales and finance teams to improve collections.
• Monitor customer accounts to ensure timely payments.
• Communicate with customers to address payment and billing queries.
• Agree on payment plans for financially struggling customers.
• Maintain accurate records of account transactions and interactions.

Skills

Results-driven

Analytical proficiency

System knowledge

Customer-first approach

Excellent communication

Negotiation skills

Team collaboration

Tools

Credit management software

Job description

Overview

The role in a nutshell: managing the company\'s credit accounts to ensure timely payments from FCA regulated customers. The Credit Control Department helps manage money owed to the company, supports customers to pay on time, and works with those facing payment difficulties. This helps maintain steady cash flow so the business can operate smoothly and grow while delivering good customer outcomes.

The role you are applying for will be working for KINTO-UK Ltd, a Mobility Brand owned by the Toyota Group. Offices are located in Portsmouth. KINTO-UK shares their HR function with Toyota Financial Services (TFS) in the UK; however, the advertised job will not be working directly for Toyota Financial Services.

Responsibilities

• Collaborate with the sales and finance teams to share information and develop strategies for improving collections and customer outcomes.
• Monitor customer accounts to ensure payments are received on time and identify overdue balances early.
• Communicate with customers by phone, email, or letters to remind them of upcoming or overdue payments and answer billing questions.
• Agree payment plans with customers facing financial difficulties to keep them on track.
• Record keeping: maintain accurate records of customer interactions, payment statuses, and collection efforts.
• Resolve disputes promptly and fairly to ensure timely resolution of billing discrepancies.
• Recognise and support vulnerable customers using relevant company policies to aid decision making.
• Adhere to FCA regulations and ensure good outcomes for customers in all interactions.
• Review and prepare cases for litigation when required.
• Assist with management insight by preparing regular reports on the status of outstanding debts and collection efforts.

Requirements

• Results-driven: Proven record of meeting or exceeding collection targets and improving cash flow.
• Analytical proficiency: Strong ability to interpret financial data.
• System knowledge: Proficiency in credit management software and other financial tools to manage accounts efficiently.
• Customer-first approach: Prioritise customers\' needs and build positive relationships, including recognising vulnerable customers.
• Excellent communication: Strong verbal and written communication skills for effective customer and internal team interaction.
• Negotiation skills: Ability to create workable payment plans and resolve disputes amicably.
• Team collaboration: Experience working with sales, finance, and customer service teams to ensure a seamless credit control process.

Benefits

• Competitive starting salary
• Bonus earning potential
• 25 days holiday + 8 bank holidays
• Pension scheme: employee contribution 4% with employer 11% (flex up to 6% / 15%)
• Company Car Scheme following probation
• Private medical cover
• Life assurance
• Discounts on retailers
• Wellbeing hour each month
• Discounts on Toyota & Lexus cars
• Volunteer days
• Wellbeing events
• Employee assistance programmes
• Free fruit in the office
• Free onsite parking
• Working hours: 37.5 per week, Monday - Friday
• Hybrid working: 2 days from home each week

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity and will thoroughly consider all applications without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status or disability status.

Recruitment Process

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, a national standard that ensures our processes are accessible to all. If you need adjustments to our process, please let us know how we can support you to be your best self.

Examples of possible adjustments include providing a copy of interview questions in advance, organising a suitable interview location or time, and allowing additional time for assessments. We review adjustments on a case-by-case basis.

On-the-job training will be provided. We recognise that people learn differently and will tailor training to suit individual learning styles.