Customer Outage Prevet Officer

Iberdrola España; Cambuslang; On-site; GBP 32,000 - 41,000; Full time

Job summary

Join a leading company in the energy sector as a Customer Outage Prevet Officer. In this role, you'll be instrumental in ensuring effective communication and planning surrounding outages while providing exceptional service to stakeholders. Enjoy a competitive salary, career growth opportunities, and comprehensive benefits in a supportive work environment focused on sustainable initiatives.

Benefits

Pension scheme with company contribution

36 days annual leave

Share schemes

Health and wellbeing support

Holiday purchase scheme

Private medical insurance options

Life Assurance (4x salary)

Employee discounts on shopping, leisure, and travel

Qualifications

• Experience in a customer service environment is essential.
• Understanding of SPEN's customer service processes preferred.
• Knowledge of relevant electricity network is desirable.

Responsibilities

• Assist in the compliance and management processes prior to planned outages.
• Support customer service improvements and engage with customers.
• Deliver high standards in customer service and safety.

Skills

Customer Service

Stakeholder Engagement

Problem-Solving

Communication

Presentations

Education

Relevant experience in customer service

Current UK driving licence

Tools

Computer Literacy

Job description

Customer Outage Prevet Officer page is loaded

Customer Outage Prevet Officer

Solicitar locations Reino Unido, Cambuslang posted on Publicado hace 2 días. Time left to apply: Fecha final: 26 de junio de 2025 (Quedan 10 días para realizar la solicitud). Job requisition id R-19471

Customer Outage Prevet Officer

Cambuslang – office based with site visits

£32,240 - £40,300 + benefits package and career progression opportunities/support.

Help us create a better future, quicker!

At SP Energy Networks, we’re harnessing technology and innovation to build the networks of the future. Our mission is to deliver safe, secure, and sustainable electricity – increasingly from renewable sources – to the communities we serve.

Join our Lanarkshire district team, where you’ll play a key role in planning and designing our distribution network to ensure its security, integrity, and long-term performance.

As a Customer Outage Prevet Officer, you’ll deliver excellent customer service while supporting planning and outage preparation processes across the district. You’ll ensure compliance with regulatory standards and help maintain the reliability of our electricity distribution network.

What you’ll be doing

• Undertaking prevets of customers prior to planned outages to ensure compliance with the outage process
• Ensuring compliance with GS4 standards for planned outages
• Supporting and engaging with customer service improvements across the district
• Assisting in the management and resolution of general customer enquiries
• Providing business support for activities related to customer service and design
• Delivering excellent customer service and promoting high standards across the district
• Demonstrating and promoting exemplary safety behaviours in all activities

What you’ll bring

You’ll have experience in a customer service role, with a strong track record of delivering high levels of service and solving problems effectively.

• Strong stakeholder and customer engagement skills (desirable)
• Knowledge of SPEN customer service processes and procedures (desirable)
• Understanding of the SPEN network and customer feeding arrangements (desirable)
• Excellent communication and presentation abilities
• A proactive approach to problem-solving and prioritisation
• Experience with the prevet process

Minimum Requirements:

• Experience in a customer service environment/role
• Relevant electricity network knowledge (desirable)
• Strong computer literacy
• A current UK driving licence

What’s in it for you

As well as a competitive salary reviewed annually, enjoy benefits such as a pension scheme with company contribution up to 10%, 36 days annual leave, share schemes, health and wellbeing support, and more.

At ScottishPower, we support your personal and professional growth, helping you look after your family, save for your future, and take climate action.

Our benefits include:

• Holiday purchase scheme
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work and public transport loans
• Private medical and dental insurance options
• Life Assurance (4x salary)
• Financial wellbeing support
• Employee discounts on shopping, leisure, and travel

Why SP Energy Networks

Part of the Iberdrola Group, we operate over 4000km of cables, connecting wind farms and infrastructure, supporting Scotland’s Net Zero ambition by 2044. We value diversity, inclusion, and social purpose, offering career growth and a supportive environment for all backgrounds.

We are committed to providing support for candidates with disabilities or special needs. Please contact [e-mail] for assistance.

Información Movilidad
Cualquier solicitante que no sea ciudadano del país de la vacante debe cumplir con requisitos de inmigración. La empresa asistirá en los requisitos necesarios.