Customer Order Processor (Engineering / Construction)

ZipRecruiter; Nottingham; On-site; GBP 28,000 - 32,000; Full time

Job summary

Join a dynamic and family-run consultancy in the engineering and construction sector, where you can leverage your customer service skills to manage orders and support engineers. This role offers a vibrant work environment with a focus on employee development and career progression. You'll be the key point of contact for clients, ensuring a seamless order processing experience while contributing to exciting engineering projects. If you're looking for a role that values your input and offers excellent training opportunities, this is the perfect position for you.

Benefits

24 days holiday

Training

Pension

Benefits

Qualifications

• Proven experience in customer service and order processing.
• Familiarity with technical products or engineering environments.

Responsibilities

• Handle customer inquiries via phone, email, and web.
• Process orders accurately to enhance customer experience.
• Resolve customer queries and complaints effectively.

Skills

Customer Service

Order Processing

Effective Communication

Attention to Detail

Job description

Job Description

Customer Order Processor (Engineering / Construction)

Nottingham

£28,000 - £32,000 + 24 days holiday + training + benefits + pension

Are you an experienced and capable customer services professional with experience of processing orders for technical equipment looking to work for a leading provider of products and services into the construction industry?

Are you looking to progress your career and move into management with a growing and stable business?

Would you like to work closely with Engineers and clients to manage multiple interesting and complex Engineering projects with a lively company that really values its employees?

On offer is a role within a modern M&E consultancy that is family run and focused on continuous improvement that will provide excellent training and actively encourages career development and progression.

You will provide excellent customer service through effective communication as orders are received via phone calls and emails and handle a high volume of activities whilst being able to process information accurately whilst remaining focused. You will also be trained to be able to advise customers about the products services available.

The Role:

• Handle a high volume of customer enquiries via phone calls, email and through the web.
• Understand customer requirements and process orders accurately and efficiently to enhance the customer experience.
• Address customer questions regarding our products and services.
• Be compassionate regarding customer queries or complaints making every effort to resolve problems satisfactorily.
• Work with customers to minimise small orders and reduce the number of deliveries to the same site.
• Maintain accurate customer account details.
• Provide effective communication with customers, colleagues and 3rd parties to ensure successful outcomes with a "Right First Time" mentality.

The Person:

• Excellent attention to detail and a great communicator with customer service and order processing experience.
• Experience within a technical product or engineering business.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.