Customer Order Picker

IKEA; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join IKEA as a Customer Order Picker in Cardiff, where you'll handle click and collect orders with precision and care. Thrive in a hands-on role while enjoying competitive pay and benefits, including a 15% discount, job security, and opportunities for personal development.

Benefits

15% IKEA discount

Enhanced statutory pension contributions

Life Assurance

Interest-free loans

Family-friendly policies

Qualifications

• Enjoy a physical, hands-on job.
• Comfortable using computers and handheld devices.
• Ability to work under tight timeframes.

Responsibilities

• Picking click and collect orders and checking their accuracy.
• Ensuring compliance with health, safety, and security regulations.
• Supporting customers and managing resolutions for their orders.

Skills

Attention to detail

Adaptability

Initiative

Job description

Are you a master detective of missing Allen Keys? Do you thrive on making dreams come true, one perfectly packed order at a time? Join our Fulfilment Team at IKEA Cardiff.

We’re on the lookout for a Customer Order Pickers who can ensure every item is ready and waiting. If you’ve got an eagle eye for detail, love a hands-on role, and have a passion for perfection, we want you!

Please note: Interviews for this vacancy will be held on 12 June. If progressed to interview, it is important you are able to attend an in-store interview on this date.

WHAT WE OFFER
• The Start Date of employment will be Sunday, 09 March 2025.
• Hourly rate of £12.60 per hour.
• 24 hours a week, 4 shifts a week, including 3 in 4 weekends. Standard shift times will be between 06:00am and 20:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
• X4 Life Assurance, enhanced statutory pension contributions & interest free loans
• Family Friendly policies and benefits.
• Commitment to your development throughout your IKEA career, starting on your first day.

...as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE
• You enjoy a physical, hands-on job - you will enjoy picking out items and flatpack furniture from our warehouse to be delivered to customers.
• You are comfortable using computers and handheld devices to support with the checking of stock and to answer customer questions.
• You proactively look for tasks to be done and use your initiative to complete them in an efficient and effective manner.
• You have an adaptable mindset allowing you to switch between different tasks/areas and work within tight timeframes.
• You work with guidance from your manager to achieve set goals in agreed timeframes using standard ways of working.

WHAT YOU'LL BE DOING DAY TO DAY
• Picking all our click and collect orders throughout the store and handing them out to our customers, also checking customer order is correct for delivery.
• You ensure products are available to customers by ensuring tasks in your area are completed accurately and in a timely manner.
• You will be responsible for ensuring compliance with the IKEA Health, Safety & Security Rules & Regulations in your area.
• You work to ensure the efficiency of the fulfilment operation by working in simple, cost-conscious ways, developing, and sharing good examples of ways of working.
• Customer resolutions, supporting customers rescheduling their orders.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!