Customer Order Management and Logistics Support Specialist

Arbex; Tadworth; Presencial; GBP 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market-leading pension

Bonus scheme

Flexible Savings and Spending Accounts

Private Medical Insurance

Income protection insurance

Education/relocation/childcare support

Resumo da oferta

Arbex is seeking a Customer Order Management & Logistics Support Specialist in London (onsite 3 days/week) to manage the full order cycle, ensure on-time delivery, and resolve discrepancies. You will work with Sales, Demand Management, and Logistics to meet business requirements and maintain data accuracy across systems.

The role requires 1–2 years of customer-facing order management experience, strong MS Office skills, and the ability to handle inquiries and drive improvements in a fast-paced

Qualificações

• 1–2 years of customer-facing experience in Order Management / Customer Service in FMCG or related roles.
• Proficient with MS Office; SAP skills are a plus.
• Strong time management and ability to work under deadlines.
• Good communication and ability to handle customer inquiries and delivery discrepancies.

Responsabilidades

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize complaints.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in SOX-compliant manner.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects; maintain data.
• Identify process improvements and cost-saving opportunities.
• Provide training and share best practices within the team.

Conhecimentos

MS Office

Time management

Customer service

Order management

Communication

Team player

Training new teammates

SAP skills

Ferramentas

SAP

Descrição da oferta de emprego

Job Description

Location: Clapham, London (SW11 1PN) - 3 days a week onsite

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here-innovation, growth, and the chance to leave a real mark.

About You

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken. They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions. They must have excellent organizational and communication skills, especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.

This role will be responsible for but not limited to:

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.
• Consolidate orders to optimize loads and reduce transport costs.
• Maintain direct customer communication to ensure satisfaction and minimize complaints.
• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.
• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.
• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.Maintain accurate customer data and documentation.
• Identify process improvements and cost-saving opportunities.
• Provide training and share best practices within the team.

To succeed in this role, you will need the following qualifications:

• 1 - 2 years of Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles
• Thorough knowledge of all MS - Office tools
• SAP skills will be ideal
• Excellent time management skills, able to manage pressured situations
• Able to use own initiative and to work independently with multiple deadlines/tasks
• Customer relationship management skills
• Strong team player with the ability to work within the group and to train new team members
• Excellent communication (written & verbal), interpersonal skills will be essential

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

• Market-leading pension contribution.
• Bonus scheme.
• Flexible Savings and spending accounts to maximise health care options and stretch pounds when caring for yourself or dependents.
• Private Medical Insurance, great support for good health with medical, dental, and vision coverage options.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration - helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print…

For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorised to work in the role's country only. ARBEX will not provide relocation support for this role.

Primary Location

Additional Locations

Worker Type

Worker Sub-Type

Time Type

Full time