Customer Order Expeditor

Oliver Valves; Knutsford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Programme

Company pension

Medical cash plan

Training opportunities

Long service awards

Increased annual leave

Job summary

Oliver Valves in Knutsford is seeking a skilled Customer Order Expeditor to join our manufacturing team on-site. You will manage order status, respond to customer emails and calls within 24 hours, and coordinate with Sales, Engineering, Planning, Purchasing, Documentation and Logistics to ship on the promised date.

The ideal candidate is customer-focused, proactive, and able to use MRP systems and Excel/Word. Strong communication, numeracy and time management are essential.

Qualifications

• Customer-focused and proactive approach
• Proficient with MRP systems and Excel/Word
• Clear and professional communication skills
• Ability to multitask and manage own time
• Manufacturing experience is advantageous

Responsibilities

• Ensure customers have an up-to-date order status
• Respond to customer emails/phone calls within 24 hours
• Review order status and coordinate timely picks for on-time delivery
• Coordinate with Sales, Engineering, Planning, Purchasing, Documentation and Logistics
• Liaise with Customer Inspectors
• Facilitate schedule of orders and resolve issues
• Provide updates to third-party inspectors on open inspections

Skills

Customer care

MRP systems

Excel

Clear communication

Time management

Tools

MRP systems

Excel/Word

Job description

Role: Customer Order Expeditor

Location: Knutsford, Parkgate Industrial Estate

Working Hours: Mon-Fri, 8:30am till 5pm. 40 hours per week (Office Based)

We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family‑owned valve manufacturer in the UK.

About Us

With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high‑quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast‑moving company looking for talented individuals to join our team and deliver our strategic objectives.

What You’ll Be Doing

• Ensuring customers have an up‑to‑date status for their order regularly
• Responding to customer e‑mails / phone calls in a timely manner of 24 hours or less
• Reviewing order status and ensuring timely picks to meet on time delivery
• Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
• Liaising with Customer Inspectors
• Facilitating schedule of orders and resolving issues
• Providing updates to third party inspectors on open Inspection

What You’ll Bring

• Customer‑focussed
• Have a pro‑active approach to your work and be able to use your own initiative, driving orders through the system.
• Clear and professional communication skills
• Will need to be passionate about your role and provide excellent customer service and on‑time delivery.
• Experience in a manufacturing/production environment would be an advantage, although not essential.
• Be able to stay calm when dealing with customer complaints in challenging situations
• Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
• Have the ability to multitask and manage your own time.
• Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
• Reliability and a detail‑oriented approach.
• Be a pro‑active team player with a positive attitude and willingness to learn.
• Have good numeracy, literacy and communication skills.

What’s On Offer?

• A competitive salary between £28-£30k depending on experiance
• Access to an Employee Assistance Programme, offering free and confidential support.
• A company pension scheme to help you plan for the future.
• Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check‑ups, optical care, physiotherapy, and more.
• Training opportunities to support your career development.
• Long service awards, recognising your continued commitment.
• Increased annual leave based on length of service.

Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm.