Customer Order Analyst

Cornerstone; Theale; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK mobile infrastructure services company is seeking a Customer Order Manager to manage service requests and build stakeholder relationships. The ideal candidate will have telecoms experience and strong data management skills. Responsibilities include processing service orders, ensuring compliance, and maintaining accurate project data. This role offers an opportunity to contribute to innovative project delivery in a collaborative environment.

Qualifications

• Experience in data management & program support.
• Experience in working with and managing demanding customers.
• Experience within the telecoms industry.

Responsibilities

• Manage all incoming Service Order Requests.
• Maintain data accuracy through regular cleansing.
• Develop and maintain strong business relationships with stakeholders.

Skills

Intermediate Excel skills

Intermediate MS Office knowledge

Accuracy & attention to detail

Ability to work to deadlines

Job description

Overview

Our Vision: Continue to be the leading UK mobile infrastructure services company.

Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.

We are at an exciting time in our company's development. We've come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values.

About the role

To be first point of contact for all Customer Orders into Cornerstone, responsible for receiving, validating, accepting or rejecting order requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Cornerstone scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.

Responsibilities

• Service Order Request Processing (SOR) & Impact Assessments (IAR)
• Efficiently manage all incoming Service Order Requests.
• Use key business reports and financial data to verify alignment with Cornerstone's scope, budget, and forecasts.
• Provide full justification for any rejected requests and escalate key issues to the Customer Order Manager.
• Oversee a ticketing help desk, ensuring stakeholders receive timely and meaningful updates.
• Change Management
• Manage incoming Change Requests with attention to business scope, budget, and forecasting alignment.
• Justify rejected changes clearly and escalate issues as needed.
• Ensure help desk coordination with regular updates to stakeholders.
• Database Management
• Maintain alignment of customer orders within the database system for a holistic view of all active projects and programs.
• Ensure data accuracy through regular cleansing and validation to uphold quality records.
• Stakeholder Management
• Develop and maintain strong business relationships with internal and external stakeholders.
• Align stakeholders with Cornerstone's order management and supplier strategies.
• Provide updates on relevant changes to maintain customer engagement.
• Supplier Support
• Ensure order processing aligns with current supplier strategies and business plans.
• Handle supplier queries proactively for efficient and accurate project delivery.
• Compliance & Security
• Support health and safety, environmental practices, business continuity, and information security processes to meet customer commitments.

Desired Experience

• Experience (technical, managerial, industry)
• Experience in data management & Program support
• Experience in working with and managing demanding customers
• Experience within telecoms industry
• Experienced in process creation and continuous improvement programmes

Skills / Knowledge

• Intermediate Excel skills
• Intermediate MS Office knowledge
• Accuracy & attention to detail
• Ability to work to deadlines

Cornerstone Values

Operate and uphold Cornerstones' values of Everyone Matters, Innovate to Elevate, Do the Right Thing and Customer First.