Customer Ops Coordinator

ORVEON; London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Operations Coordinator to join their dynamic operations team. In this pivotal role, you'll be the first line of contact for retail partners, ensuring seamless order processing and exceptional customer service. You'll collaborate with various internal teams and external partners to facilitate smooth operations and enhance customer satisfaction. This innovative firm offers a vibrant work culture, flexible hybrid working options, and a commitment to personal and professional growth. If you're passionate about making a significant impact in a collaborative environment, this opportunity is perfect for you.

Benefits

Competitive salary and bonus

Optional private medical insurance

24/7 private GP

Holiday buy scheme

Cycle scheme

Retail and leisure discounts

Staff Discount and Allocation

Life and family benefits

LinkedIn learning license

Qualifications

• Strong customer service skills with experience in order processing.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Process orders and manage confirmations for UK accounts.
• Liaise with sales and finance teams to ensure timely order processing.

Skills

Customer Service

Order Processing

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

Order Management Systems

Job description

About Us:

Orveon is a new kind of beauty company launched in December 2021 when we acquired our three iconic brands - bareMinerals, BUXOM, and Laura Mercier. Operating in 40+ countries, we're a truly global business. Our headquarters are in New York, with additional locations in major cities worldwide.

We love our brands and are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact.

People here are passionate, entrepreneurial and most of all, bold. This is an inspirational group of talented, silo-busting, confident and humble people, working together to build something better. We are looking for the best talent to join us on that journey. We believe we can accomplish more when we #Face Forward Together!

Job Summary:

We have a position available to join our operation team. As a Customer Operations agent, Coordinator, you will report into the Operation Manager (CO), will be the first line contact for the Sales BDD/Country Manager and assigned customers (our retail partners) in placing orders along with our internal operations team, answering and directing queries to the right department. You will be building a strong relationship with our 3PL warehouse to enable seamless flow of information for Customers of Orveon Global.

Primary Duties & Responsibilities:

• Process orders through workflows and manage order confirmation for several accounts amongst UK
• Partner and liaise with UK BDD (Direct Retailer) and National Account Managers of Sales as needed to ensure orders are received in timely manner to process and ship before month end.
• Resolve queries with pace and efficiency.
• Process promotional orders (POSM) and share related information with internal departments.
• Process Tester orders for key accounts (FOC orders)
• Liaise with Finance supporting customers' accounts.
• Process Customers' returns with great attention to detail and high level of service until new RMA process is launched.
• Monitoring, reporting and communicating Customer service levels and complaints KPIs
• Responsible for all credits and debits
• Work with 3PL and Logistics manager to ensure timely ship of revenue or 41561316101 FOC orders
• Process internal team free goods allocation.

KEY RELATIONSHIPS:

• Internal department (Sales teams, Finance, Marketing, Education)
• Customers (Direct Retailers)
• 3PL Point(s) Of Contact - external warehouse
• IT development team
• Logistics Manager

What will Orveon Bring to You:

• A vibrant culture in a new company with established brands
• Hybrid and flexible working
• An incredible office in the heart of Covent Garden
• A growth culture with a commitment to development and learning

What Orveon offers you:

You are a creator of Orveon's success and your own. This is a rare opportunity to share your voice, accelerate your career, drive innovation and fostering growth. We're a human sized company so your work will have a big impact on the organization. We invest in the well-being of our Orveoners - both personally and professionally and provide tailored benefits to support all of you, such as:

• Competitive salary and bonus
• Optional private medical insurance
• 24/7 private GP
• Holiday buy scheme
• Cycle scheme
• Retail and leisure discounts
• Staff Discount and Allocation
• Life and family benefits
• LinkedIn learning license.

Other things to know!

Pay Transparency- One of our values is Stark Honesty, and the following represents a good faith estimate of the compensation range for this position

At Orveon Global, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

Supplemented with all the amazing benefits above for full-time employees!

Opportunities and Accommodations- Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. Find out more on our careers page.