Customer Ops and Compliance Executive

BRIGHTERBOX; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic fintech company is seeking a Customer Operations team member in London. This role involves delivering outstanding customer support, onboarding clients, and ensuring compliance while offering significant growth potential in a rapidly expanding environment.

Benefits

25 days holiday + bank holidays

Private health insurance

Pension scheme

Juno employee benefits

Opportunity to make an impact in a fast-growing fintech

Qualifications

• Experience in customer support preferred, especially in fintech or compliance.
• Ability to thrive in fast-paced environments.

Responsibilities

• Provide exceptional customer support across various platforms.
• Onboard business customers, including KYC and compliance checks.
• Monitor high-risk transactions and support due diligence processes.

Skills

Communication

Problem-solving

Attention to detail

Multitasking

Job description

This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.

The Role

You’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and - when ready to make the step to the next level - you'll be working closely and learning more about Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you!

What you’ll be doing

• Providing exceptional customer support across phone, email, live chat, and social media
• Helping onboard business customers, including KYC, PEP, and Sanction checks
• Monitoring high-risk transactions and supporting due diligence processesInvestigating fraud cases, disputes, and chargebacks
• Reviewing and responding to customer feedback, complaints, and escalations
• Working with the team to improve processes and enhance the customer experience

What they’re looking for

• Excellent communication skills (written & verbal)
• Proactive, problem-solving mindset
• Strong attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)

Perks & Benefits

• 25 days holiday + bank holidays
• Private health insurance
• Pension scheme
• Juno employee benefits
• A fast-growing fintech where you can make an impact