Customer Operations Specialist

Mpeople Recruitment Yorkshire; Leeds; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Operations Specialist to join their team in Leeds. The role involves handling complex customer queries and supporting service excellence. Candidates should have strong communication and problem-solving skills, and experience in a customer service environment is essential. The position offers a competitive salary and various benefits, including holiday, medical insurance, and pension contributions.

Benefits

22+ days holiday plus bank holidays

Private medical insurance (post-probation)

Pension contributions

Flexible leave options and enhanced family pay

Qualifications

• Demonstrable experience in a customer service environment.
• Resilience and calm under pressure.
• Logical thinker with excellent attention to detail.

Responsibilities

• Handling complex customer queries via phone and email.
• Supporting offshore service teams to uphold service excellence.
• Analysing customer feedback and suggesting improvements.
• Deflecting potential complaints through proactive resolution.
• Engaging with online reviews to protect and enhance brand reputation.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Calm under pressure

Confident using Microsoft Office

Tools

Microsoft Excel

Job description

Customer Operations Specialist
Salary: GBP25,625 GBP28,085
Location: Thorpe Park Business Park, Leeds
Job Type: Full-Time, 37.5 hours / week, Permanent

Are you a customer service professional with a knack for problem-solving and a passion for creating brilliant customer experiences? We re seeking an experienced and positive individual to join a high-performing operations team in a vital customer-facing role.

What you ll be doing:

• Handling complex customer queries via phone and email
• Supporting offshore service teams to uphold service excellence
• Analysing customer feedback and suggesting improvements
• Deflecting potential complaints through proactive resolution
• Engaging with online reviews to protect and enhance brand reputation

What we re looking for:

• Demonstrable experience in a customer service environment
• Strong communication and problem-solving skills
• Resilience and calm under pressure
• A logical thinker with excellent attention to detail
• Confident using Microsoft Office, especially Excel

Desirable:

• Experience in the energy industry
• Previous work with offshore service teams

Benefits include:

• 22+ days holiday plus bank holidays
• Private medical insurance (post-probation)
• Pension contributions
• Flexible leave options and enhanced family pay

Ready to be part of a supportive, high-energy team that values initiative and empathy?

Mpeople are acting as an employment business. If you haven't been contacted within 14 days, please assume your application has been unsuccessful on this occasion.