Customer Operations - Smart Tech Specialist

Octopus Energy; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading energy company is seeking a customer support specialist in Brighton to assist customers post-sale of solar panels and heat pumps. The role encompasses coordinating installations, managing documentation, and ensuring a positive customer experience. Ideal candidates are organized and communicative with a passion for renewable energy.

Qualifications

• Strong organizational skills for effective time management.
• Exceptional communication for positive customer interactions.
• Empathy and understanding in customer experience decisions.

Responsibilities

• Support post-sales process and customer preparation for installations.
• Collaborate with installation teams and suppliers.
• Manage admin tasks for a smooth customer experience.

Skills

Organizational skills

Communication

Empathy

Solution-focused approach

Job description

Brighton (GB)

Octopus Energy Services – Product Support & Sales /

Full-time /

On-site



Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

When you explain how solar works, you’ll light ‘em up. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us brighten the world with our reality.We’re spearheading the transition through the installation of in-home technologies; from Smart Meters and EV Chargers to low carbon heating.

Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes.As a customer support specialist, you’ll be responsible for supporting customers once the sale of Solar Panels or Air Source Heat Pumps have closed. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.

We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.

Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What You'll Do

• Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our awesome install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
• Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
• Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
• Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement
• Be a real advocate for the technology that we are excited to launch across the UK and beyond!
  
  
  

What You'll Need

• Strong organisational skills and the ability to manage your own time and workload effectively
• A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
• Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
• A solution focused approach and positive outlook
• Empathy and understanding to help make the right decisions when it comes to customer experience
• A love of taking on new tasks and challenges to develop and grow within your role
  
  
  

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.