Customer Operations Planner

Svitzer Marine Ltd; Tees Valley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Private dental insurance

Pension scheme

Bonus opportunity

Career progression

Annual salary reviews

Job summary

Svitzer Marine Ltd in Middlesbrough is seeking an Operations Planner to support UK towage operations. The role requires working on a rota to provide 24‑hour coverage, day and night shifts, with occasional overtime.

You will manage bookings, coordinate crew and tugs, enter data into scheduling systems, and liaise with clients and internal teams to maximise asset availability and operational efficiency. This hands‑on position offers opportunities for professional development within a

Qualifications

• Experience with logistic planning processes.
• Accurate data entry and information recording.
• Ability to absorb information, prioritise tasks and make decisions.
• Good client and external agency liaison skills.
• Proficient with IT systems used for scheduling and invoicing.

Responsibilities

• Manage bookings and changes for towage operations and inform relevant staff.
• Maintain relationships with clients and stakeholders.
• Enter data into booking, scheduling and invoicing systems.
• Organise scheduling and logistics of crew and tugs for asset efficiency.
• Coordinate with technical department to plan tug maintenance.
• Prepare operational plans and identify commercial opportunities.
• Coordinate with crewing to ensure availability and compliance with working time rules.

Skills

Logistics planning

Data entry

Prioritisation

Client liaison

IT systems

Job description

Join Svitzer, a leader in the maritime industry. We are seeking an Operations Planner to join our team in Middlesbrough.

Job Summary

The Operations Planner will provide high‑standard operational support to deliver efficient towage services. The role is based in our Middlesbrough office and covers all UK towage operations. The planner will work on a rota to ensure 24‑hour coverage (day and night shifts) and may be required to work occasional overtime.

Key Responsibilities

• Manage bookings and changes for towage operations coordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees.
• Maintain excellent relationships with clients and other organisational stakeholders.
• Accurately enter all necessary data and information into booking, scheduling and invoicing systems.
• Organise the scheduling and logistics of crew and tugs to ensure the most efficient use of assets.
• Work closely with the technical department to ensure tugs are available for scheduled maintenance.
• Prepare and maintain operational plans and identify potential commercial opportunities.
• Liaise with the crewing department to maintain operational availability and ensure compliance with working‑time legislation.

Qualifications

• Knowledge and experience of logistic planning (preferred).
• Ability to process and record information accurately (required).
• Ability to absorb information, prioritise activities and make appropriate decisions (required).
• Confidence in dealing with clients and external agencies (desirable).
• Proficiency in IT systems (required).

Benefits

• Competitive salary package
• Private medical insurance
• Private dental insurance
• Pension scheme
• Bonus opportunity
• Career progression and personal development opportunities
• Annual salary reviews

We value diversity in all its forms and encourage candidates who do not meet every single requirement to apply, as we recognise the strengths that diverse teams bring.