Customer Operations Officer

Rolls-Royce plc; East Midlands; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Rolls-Royce plc in Derby is seeking a Customer Operations Officer to join a hybrid team. You will deliver critical customer delivery plans, coordinate with ASTs, Fleet Planning and Service Line teams, and adapt to shifting requirements in a customer-facing role.

The position emphasizes planning, stakeholder communication, and proactive problem resolution in a multicultural environment. The role requires a degree in a technical or numerate discipline or relevant experience, with strong analytical

Qualifications

• Planning and programme management experience.
• Strong interpersonal and presentation skills.
• Ability to work effectively within a multifunctional and multicultural environment.
• Self-starter, capable of dealing with ambiguity.
• Strong analytical and problem-solving capability, including data management.
• Degree in a technical or numerate discipline, or relevant industry experience.

Responsibilities

• Delivering critical customer delivery plans in accordance with Service Line and Value Stream policies.
• Using Voice of the Customer and local knowledge to prioritise proactive outcomes and coordinate plans.
• Supporting Customer Operations Managers with AST and customer escalations.
• Working directly with customers to achieve successful delivery outcomes.
• Creating communication packs and presenting these to customers.
• Working across a broad range of services planning activities in a small cross-functional team.

Skills

Planning & programme management

Interpersonal and presentation skills

Multicultural teamwork

Self-starter with ambiguity tolerance

Analytical and problem-solving skills

Education

Degree in technical or numerate discipline

Job description

Job Description Customer Operations Officer Derby – Hybrid (3 days on-site) Full time

An exciting opportunity has arisen for a Customer Operations Officer to join the team. The role is integral to the planning and delivery of services to our regional customers. Key interfaces include Airline Support Teams (ASTs), Induction Planners, Fleet Planners, Customer Operations Managers, Engine Value Streams and Service Line teams. You will be part of a small cross-functional team with a broad range of services planning responsibilities, requiring the ability to build close working relationships and adopt a flexible approach. In this role, you will be responsible for the execution of services delivery tasks in-region. The role is not specifically customer or product aligned, meaning you will be required to adapt to changing business and customer needs.

What you will be doing:

• Delivering critical customer delivery plans in accordance with Service Line and Value Stream policies.
• Using the Voice of the Customer and local knowledge to prioritise proactive outcomes, for example coordinating stagger plans in conjunction with Central Planning, whilst managing reactive concerns.
• Supporting Customer Operations Managers with AST and customer escalations.
• Working directly with customers, as required, to achieve successful delivery outcomes.
• Creating communication packs and presenting these to customers.
• Working across a broad range of services planning activities within a small cross-functional team.
• Building close working relationships across Airline Support Teams, Induction Planning, Fleet Planning, Customer Operations, Engine Value Streams and Service Line teams.
• Adapting to changing requirements within a role that is customer-facing but not primarily aligned to a specific customer or product.

Position Qualifications:

• Planning and programme management experience.
• Strong interpersonal and presentation skills.
• Ability to work effectively within a multifunctional and multicultural environment.
• A self-starter, capable of dealing with ambiguity and demonstrating a strong drive for results.
• Strong analytical and problem-solving capability, including the management of internal and external operational data.
• Degree in a technical or numerate discipline, or relevant industry experience.

Preferred Requirements:

• Experience of working within a customer-facing operational or services environment.
• Experience of managing customer delivery plans, priorities and/or operational escalations.
• Experience of working collaboratively across cross-functional teams and multiple stakeholder groups.
• Ability to use customer and operational insight to prioritise activities and support effective decision-making.
• Experience of preparing and presenting information to customers and internal stakeholders.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that the priority will be given to employees identified as being at high risk.

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role.

Grade: SNBG 7–10

Closing Date: 17th September 2026

People Leader: Antonio Buonaguro

For further information, please contact: Jaspreet Bagga Job Category Service Operations Posting Date 07 Sept 2026; 00:09 Posting End Date 17 Sept 2026 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.