Customer Operations Manager — Flexible Hours & Growth

John Lewis Partnership; Lancashire; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

John Lewis Partnership's Herbert Parkinson is seeking a senior operations leader to own the end-to-end customer journey—from initial enquiry through order placement to fulfillment and post-sale support—for a multi-channel portfolio. You will optimise workflows, leverage data and lead high-performing support teams to build scalable operations that deliver an exceptional customer experience.

You will partner with the commercial team to align customer operations with business aims, set clear KPIs

Responsabilidades

• Own the end-to-end customer journey—from initial enquiry through order placement to fulfillment and post-sale support—for a multi-channel portfolio.
• Optimise workflows, leverage data and lead high-performing support teams to build scalable operations.
• Drive continuous improvement initiatives that protect margin and enhance customer experience.
• Set clear expectations and track performance with KPIs and SLAs, taking decisive action to resolve service failures.
• Collaborate with the commercial team to align customer operations with broader business objectives.

Descripción del empleo

John Lewis Partnership's Herbert Parkinson is seeking a senior operations leader to own the end-to-end customer journey—from initial enquiry through order placement to fulfillment and post-sale support—for a multi-channel portfolio. You will optimise workflows, leverage data and lead high-performing support teams to build scalable operations that deliver an exceptional customer experience.

You will partner with the commercial team to align customer operations with business aims, set clear KPIs