Customer Operations Manager - (Fixed Term 12 Months) Bristol North Delivery Office

Royal Mail; Bristol; On-site; GBP 44,000 - 50,000; Full time

Job summary

Join a leading company as a Customer Operations Manager at the Bristol North Delivery Office. You will lead a dedicated team ensuring efficient operations and excellent customer service. Enjoy a supportive environment with opportunities for growth and a range of benefits including a 10% bonus, flexible working, and generous annual leave.

Benefits

25 days annual leave

Pension

Flexible working

Retail discounts

Gym memberships

Qualifications

• Flexible, results-driven leader with a customer-focused mindset.
• Ability to motivate and coach the team, work under pressure.

Responsibilities

• Responsible for the delivery team, ensuring efficient operations.
• Lead, inspire, and develop your team, fostering a positive work environment.
• Collaboration with Trade Unions and performance coaching.

Skills

Leadership

Customer Focus

Coaching

Collaboration

Job description

Customer Operations Manager - (Fixed Term 12 Months) Bristol North Delivery Office

Join to apply for the Customer Operations Manager - (Fixed Term 12 Months) Bristol North Delivery Office role at Royal Mail

Job Details

• Reference Number: 324638
• Salary: £44,551 - £49,006 (dependent on experience) plus potential 10% bonus
• Benefits: 25 days annual leave, pension, flexible working, and more
• Location: Bristol North Delivery Office
• Employment Type: Full-time, Fixed Term

About Us

Royal Mail impacts people and businesses in more than 71 million ways daily, connecting communities and supporting growth across the UK. We are committed to transformation and excellence in service delivery.

The Role

As Customer Operations Manager, you will be responsible for the delivery team, ensuring efficient operations and excellent customer service. You will lead, inspire, and develop your team, fostering an inclusive and positive work environment. Collaboration with Trade Unions and performance coaching are key aspects of your role.

What You’ll Get

Enjoy a 10% bonus, generous holiday allowance, flexible working, pension scheme, and additional benefits such as retail discounts and gym memberships. Be part of a historic transformation from letters to parcels, with opportunities for career growth and making a real impact.

About You

We seek a flexible, results-driven leader with a customer-focused mindset. You should be able to motivate and coach your team, work under pressure, and embrace innovation and change during our transformation journey.

Next Steps

Apply online with your CV. Successful candidates will be invited for assessment, interviews, and a management scenario exercise. Training and induction will be provided, including a week of classroom training. We support diversity and inclusion and are committed to equal opportunities.

Additional Information

Royal Mail values trust, transparency, and community. We welcome applications from ex-Armed Forces personnel, reservists, veterans, and military spouses/partners. For more about us, visit our website.