Customer Operations Implementation Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic startup in the financial technology sector as a Customer Operations Implementation Manager. This role offers an exciting opportunity to shape the customer service program for a new digital savings platform. You will develop customer communication content, oversee the integration of customer service channels, and ensure compliance with regulatory guidelines. If you thrive in a fast-paced environment and have a passion for enhancing customer experiences, this is the perfect opportunity to make a significant impact in a growing industry.

Benefits

Supportive company culture

Fast-paced startup environment

Opportunity for professional growth

Qualifications

• Experience in writing customer service scripts within an FCA-regulated environment.
• Previous experience in a Fintech startup.

Responsibilities

• Oversee the development of the customer service program.
• Develop scripts for customer support, ensuring compliance and alignment with company tone.

Skills

Customer service script writing

Experience in FCA-regulated environment

Handling complex financial complaints

Independent work

Job description

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Customer Operations Implementation Manager, London

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Client:

Page Personnel

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

ab7463ec8975

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

• Customer Operations Implementation role for a start-up Fintech Company.
• Creating and writing scripts for the new Customer Operations function.

About Our Client

Our client is a new online digital app-based savings platform. This is an exciting opportunity to be responsible for creating customer communication content.

Job Responsibilities

• Oversee the development of the customer service program.
• Coordinate with an outsourced partner to determine critical customer service channels at go-live and post-launch.
• Work with the COO to ensure seamless integration with the App, website, and internal IT systems.
• Develop scripts for customer support, ensuring they align with regulatory guidelines and company tone, in collaboration with the Head of Compliance and Head of Marketing.
• Ensure customer onboarding, transaction monitoring, and screening are compliant and auditable.
• Support CRM activities to enhance customer acquisition, retention, and engagement.
• Establish a reporting mechanism for executive review of customer feedback and areas for improvement.
• Provide training to support staff as needed.

The Successful Applicant

The ideal candidate will have:

• Experience in writing customer service scripts within an FCA-regulated environment.
• Previous experience in a Fintech startup.
• Ability to work independently in a stand-alone role.
• Experience handling complex financial complaints.

What's on Offer

• Initial 4-month project.
• Opportunity to work in a vibrant, fast-paced startup environment.
• Supportive and collaborative company culture.
• Unique chance to work in the growing financial technology sector.